Are you passionate about building high-performing organizations and helping leaders bring out the best in their teams? Do you thrive on partnering with executives, solving complex people challenges, and shaping talent strategies that drive business results? If you enjoy influencing organizational design, developing leaders, and creating scalable people programs, this is an opportunity to make a meaningful impact.

About the Position:

As our Head of People Operations, you will serve as the strategic people leader for the organization, partnering closely with the CEO and executive team to align talent strategy with business objectives. While the existing People team is well-positioned to continue managing day-to-day HR operations, this role will focus on organizational effectiveness, executive coaching, workforce planning, leadership development, recruiting strategy, and building scalable people programs. The ideal candidate is equally comfortable influencing executive decisions, leading organizational change, and rolling up their sleeves to drive execution across People & Culture.

Reports to the Chief Executive Officer and will oversee the People & Culture and the Recruiting team.

This is a remote role based in the United States with a preference for candidates in the Los Angeles area. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You're committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone's voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don't allow yourself to become complacent with where you're at and what you've done, so you seek out new opportunities and challenges.

Specifically, you will:

• Serve as the primary strategic People partner to the CEO and executive leadership team.
• Lead organizational design initiatives, including team structure, role clarity, spans and layers, and organizational effectiveness.
• Develop and execute workforce planning strategies aligned with business priorities and growth plans.
  Drive performance management, succession planning, and talent review processes to strengthen leadership bench and organizational capability.
• Oversee executive recruiting strategy and partner with leaders on critical hiring decisions and talent assessment.
• Coach leaders through organizational change, employee relations, leadership challenges, and team effectiveness.
• Design and implement leadership development and manager capability programs that improve leadership effectiveness across the organization.
• Use people analytics and business data to identify organizational risks, inform decisions, and measure the effectiveness of people programs.
• Evaluate and improve People processes, systems, and operating models to increase efficiency and scalability, including thoughtful use of automation and AI where appropriate.
• Provide leadership and development for the People team while ensuring continued operational excellence across HR, Talent Acquisition, Total Rewards, Compliance, and Employee Experience.

You Should Apply If You Have:

• 10+ years of progressive Human Resources leadership experience, including leading the People function for a growing organization.
• Experience overseeing Human Resources, Talent Acquisition, and Learning & Development functions.
• Demonstrated success partnering with CEOs and executive leadership teams on organizational strategy.
• Deep expertise in organizational design, workforce planning, succession planning, and performance management.
• Strong executive coaching and leadership development experience.
• Experience leading organizational change, restructures, and scaling organizations through periods of growth or transformation.
• Strong knowledge of employment law and HR best practices.
• Experience building and improving people processes using data and metrics.
• Excellent communication, influence, and stakeholder management skills.
• Advanced HR certification (SPHR, SHRM-SCP) is preferred.
• Bonus: Experience supporting employees in Canada, with knowledge of provincial employment laws (particularly British Columbia and Ontario).

About Our Benefits:

• Estimated Base Salary: $197,000-$245,000 (depending on candidate experience and location)
  • The salary range listed reflects base compensation only. This position is also eligible to participate in the company's performance bonus program, which provides an additional variable pay opportunity based on company performance
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we'll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

#Li-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.