5+ years in account or partner management within payments or high-volume platforms
Deep understanding of disputes, chargebacks, and card network monitoring
Proven ability to build and maintain relationships with senior stakeholders
Strong problem-solving skills with an ownership mindset
Experience in navigating compliance issues in payment processing
Responsibilities
Manage and nurture relationships with payment partners through regular check-ins
Analyze and monitor dispute and chargeback metrics to preemptively address issues
Collaborate with compliance leadership to swiftly resolve regulatory concerns
Identify and mitigate risks associated with payment processing
Drive strategic initiatives to enhance partner performance and satisfaction
Benefits
Top compensation and equity options
Equinox gym membership
Daily lunch and dinner provided during the workweek
Unlimited paid time off alongside health, vision, and dental coverage
Latest MacBook Pro for work purposes
Full Job Description
Head of Payment Relations at Whop
Palo Alto, CA • Full-time, in office
The role
Every dollar our users earn moves through Whop's payment partners. As Head of Payment Relations, you'll own those relationships end to end and turn them into a strategic advantage.
What you'll do
Own relationships with our payment partners and run weekly check-ins with each of them
Monitor dispute and chargeback rates, card network program exposure, reserves and fines across partners, and spot problems before they escalate
Work closely with our Head of Compliance to flag and resolve compliance issues quickly
What we're looking for
Experience in account management, partner management or payments risk at a PSP, acquirer or high-volume merchant or platform
Fluency in disputes and chargebacks, card network monitoring programs, and how processors make risk decisions
A track record of building trusted relationships with senior partner contacts, and of pushing back when needed
Ownership mindset: you see what needs doing and do it without being asked
The bar
We want someone who can run payment partner relationships with the speed, rigor and judgment of Whop itself. We care less about the exact titles you've held and more about the relationships you've built, how they held up under pressure, and whether you made the business meaningfully better.
