We are hiring a Head of Operations to lead the day-to-day operations of our complex and market-leading business. The ideal candidate will be a strategic thinker with exceptional execution skills who can optimize and scale our operational processes to support hundreds of venture capital firms globally.
Responsibilities:
Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms
Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients
Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention
Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones
Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service
Collaborate with the executive team to align operational capabilities with company growth targets
Ensure regulatory compliance across multiple jurisdictions for our fund administration clients
Drive automation and process optimization to increase capacity while maintaining our 90+ NPS
Manage relationships with key service providers and strategic partners that can support the portfolio
Implement risk management protocols and best practices across the organization
What You Have:
10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership
Ahead of trends in AI for support, automation, and customer intelligence tools
Proven track record of scaling fund operations in a high-growth environment
Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices
Experience building and leading remote teams across multiple geographies
Exceptional problem-solving abilities and analytical skills
Outstanding communication and interpersonal skills
Ability to thrive in ambiguity and drive clarity through complex situations
Strong project management capabilities and attention to detail
Experience with operational technology implementation and optimization
What We Offer:
Opportunity to help transform venture capital into a force for good in the world
Leadership role in a fast-growing company with global impact
Vibrant work environment of passionate and capable peers
Opportunities for personal growth and professional development
Competitive compensation package including equity
Flexible remote work environment
$175,000 - $275,000 a year
If you don't tick every box above, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another.
Please describe why you are uniquely qualified for this position in the competitive field of Venture Capital to apply, as well as submitting your resume.
Salary and benefits are commensurate with experience.
