10-15+ years in Customs Brokerage and Trade Compliance leadership
Experience managing teams of 40+ FTEs
Proven track record of driving commercial growth
Ability to engage with senior leadership
Experience in customs regulatory environments
Responsibilities
Manage the PNL for Maersk Customs
Lead stabilization of CHB operations across Canada
Drive commercial growth with sales leadership
Strengthen customer relations for better retention
Ensure high-quality, compliant service delivery
Improve operational efficiency and cost-to-serve
Lead the development of a high-performance culture
Benefits
Hybrid working environment
Opportunity for professional growth within a leading company
Engagement with senior leadership
Focus on employee development and performance management
Involvement in operational excellence initiatives
Full Job Description
Our opportunity
We are seeking an Area Head of Customs Product & Operations, Canada to lead, stabilize, and grow a robust Canada customs brokerage organization of 40+professionals. This role reports to the Area Head of Local Products and is accountable for driving commercial growth while strengthening operational execution, trade and compliance services productivity, and service reliability.
The role requires a leader who can balance PNL responsibilities, customer-facing commercial partnership, with hands-on operational excellence, while intentionally shaping a high-performance culture and leading with care.
In this role, you will:
Manage the PNL for Maersk Customs
Lead and stabilize CHB operations across the Canada Area.
Drive commercial growth in partnership with sales leadership.
Strengthen customer relationships to improve retention and satisfaction.
Ensure consistent, compliant, and high-quality service delivery.
Improve productivity, cost-to-serve, and operational efficiency.
Lead with care while intentionally building a high-performance culture.
Drive performance management across teams (objective setting, reviews, compensation).
Proactively manage capacity planning and workload distribution.
Oversee service metrics and ensure accountability to KPIs.
Champion operational excellence initiatives and productivity improvements. Act as the senior point of contact for customs delivery matters
What you bring:
EDUCATION & TECHNICAL CERTIFICATION
BA in related field strongly preferred
Licensed Customs Broker (required).
EXPERIENCE
10-15+ years of progressive leadership experience in Customs Brokerage and Trade Compliance.
Proven experience leading teams (40+ FTE preferred).
Demonstrated ability to drive commercial growth while maintaining operational control.
Experience shaping high-performance teams with strong employee engagement.
Ability to interface with senior leadership.
Experience operating within customs regulatory complexity and volatility.
Ability to integrate and leverage globally aligned systems and platforms at a regional level.
Travel (domestic) is expected for 20% of time.
Pay Range: $140,000-$150,000 CAD
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
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About MaerskSealand
Maersk Sealand is a Danish shipping company that provides container shipping services. The company was founded in 1904 and is headquartered in Copenhagen, Denmark. Maersk Sealand is a subsidiary of A.P. Moller-Maersk Group, a global conglomerate that operates in various industries including shipping, logistics, and energy. Maersk Sealand has a fleet of over 700 vessels and serves clients in various industries including retail, automotive, and healthcare.
