Head of Logistics & Services Claims

About the role

As Head of Logistics & Services Claims, you will lead the North American claims function supporting Maersk’s Ground Freight and legacy Logistics & Services portfolio, including B2C delivery solutions for large and bulky items, LTL and linehaul, Air, LCL, Warehousing and Landside Transportation.

You will provide strategic and operational leadership for a team of three Senior Team Managers and 19 colleagues, overseeing approximately 16,000 annual claims and $30 million in exposure. This is a leader-of-leaders role requiring strong claims expertise, sound judgment and the ability to develop high-performing teams while navigating complex customer, contractual and financial matters.

What We Offer

This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.

• Lead a critical regional function with direct impact on customer trust, operational performance and financial outcomes.
• Develop experienced claims leaders and strengthen capability across a geographically dispersed team.
• Partner with senior stakeholders across Operations, Commercial, Legal, Risk, Finance, Insurance, Technology and Data.
• Advance claims performance through process simplification, automation, analytics and the responsible use of data and AI solutions.

Key Responsibilities

• Lead, coach and develop three Senior Team Managers, building an engaged, accountable and high-performing claims organization.
• Oversee cargo, property damage and general liability claims across the North American Logistics & Services portfolio.
• Serve as the primary escalation point for complex, high-value or litigated claims, partnering with Legal and external counsel as needed.
• Manage insurance-related claims activity, including coverage validation, policy compliance and recovery efforts with insurers, brokers and third-party administrators.
• Support strategic customer engagements and resolve escalations while balancing customer experience with Maersk’s operational, contractual and financial interests.
• Review claims trends, exposures and root causes, and translate findings into corrective actions, loss-prevention measures and stronger operating standards.
• Drive continuous improvement through automation, claims data quality, analytics, process simplification and cost-efficiency initiatives. 

Who We Are Looking For

We recognize that experience comes in many forms. If you don’t meet every qualification, we still encourage you to apply.

• Bachelor’s degree preferred.
• At least five years of claims management experience, including supervisory or people-leadership responsibility.
• Demonstrated ability to lead leaders and manage geographically dispersed teams.
• Strong knowledge of claims management, ideally including cargo, property damage or general liability claims.
• Experience managing complex escalations and applying sound judgment to high-impact or ambiguous matters.
• Strong communication, negotiation, stakeholder management and conflict-resolution capabilities.
• Experience working with claims systems, data and Microsoft Office applications, including Excel.
• Insurance, subrogation, litigation management, loss prevention or legal experience is considered an advantage. 

We are particularly interested in leaders who can coach, mentor, set direction and translate a broader company vision into consistent execution. Direct logistics experience is valuable, but we also welcome candidates from other claims-intensive industries who bring strong people leadership and the ability to learn new products and services.

Join us as we harness cutting-edge technologies and unlock global opportunities. Together, let's sail towards a brighter, more sustainable future with Maersk.

Job Type: Full Time

Salary: $125,000 - $140,000 USD*

Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors, such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

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