Global Payments

Head of IAM Strategy & Risk

Global Payments • $150K — $180K *
Cincinnati, OH 45238In-Person
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12+ years in Product Management/Strategy within IAM, Security, or Payments/Financial Services; 6+ years leading managers and senior PMs.
  • Deep expertise in IAM domains: CIAM at scale, Workforce IAM and PAM, and Cloud IAM across hyperscalers (AWS, Azure, GCP).
  • Proven track record delivering large-scale identity platforms with measurable impact on risk, conversion, and cost.
  • Experience with fraud/risk systems, device intelligence, behavioral analytics, bot management, and ITDR.
  • Practical experience applying AI/ML to security or identity problems, including governance and responsible AI.
  • Familiarity with compliance frameworks: PCI DSS, SOX, ISO 27001, SOC 2, GDPR/CCPA, PSD2/SCA, Open Banking.
  • Strong financial acumen with demonstrated ROI modeling and portfolio prioritization.
  • Excellent leadership, stakeholder management, and communication skills.

Responsibilities

  • Lead a high-performing team of product managers and identity strategists, fostering a customer-centric culture.
  • Define a unified IAM product strategy aligned to company objectives and growth plans.
  • Build a 3-year and 12-18 month rolling roadmap with clear milestones and investment cases.
  • Deploy AI for adaptive authentication, risk scoring, and identity threat detection.
  • Drive a transformational plan to reduce identity-related risks across cloud and SaaS.
  • Make CIAM a growth lever by accelerating conversion with optimized user flows.
  • Establish clear ROI models and track business outcomes quarterly.
  • Ensure compliance with various regulatory frameworks through identity controls.

Benefits

  • Hybrid work model: 3 days per week in the office.
  • Opportunity to lead and shape a high-impact team.
  • Engagement with cutting-edge AI technologies in IAM.
  • Focus on measurable outcomes and business impact.
  • Work in a highly regulated, global environment.
Full Job Description
Job Description

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.

This position is hybrid 3 days per week in the following office locations: Cincinnati, OH

What you'll own
  • Lead a high-performing team of product managers and identity strategists; foster a culture of customer-centricity, measurable outcomes, and secure-by-default principles.
  • Define a unified IAM product strategy spanning Workforce IAM (W-IAM), Client/Customer IAM (CIAM), and Cloud IAM (C-IAM) aligned to company objectives, risk appetites, and growth plans.
  • Build a 3-year and 12-18 month rolling roadmap with clear milestones, business outcomes, and investment cases, including M&A integration paths where relevant.
  • Make AI foundational to IAM: deploy ML for adaptive authentication, risk scoring, bot/human differentiation, anomalous access detection, identity threat detection and response (ITDR), and continuous authorization.
  • Drive a transformational plan to reduce identity-related risk: privileged access, lateral movement, orphaned accounts, toxic combinations, exposed secrets, and shadow identities across cloud and SaaS.
  • Make CIAM a growth lever: accelerate conversion with friction-right flows, passkeys/WebAuthn, identity proofing orchestration, social and federated login, step-up strategies, and account recovery that reduces abandonment.
  • Establish clear ROI models, including avoided losses, operational savings, productivity gains, and revenue uplift; track and report business outcomes quarterly.
  • Ensure compliance with PCI DSS, SOX, ISO 27001, SOC 2, GDPR/CCPA, PSD2/SCA, Open Banking, and regional data residency rules through identity controls and auditable processes.

What you'll bring
  • 12+ years in Product Management/Strategy within IAM, Security, or Payments/Financial Services; 6+ years leading managers and senior PMs.
  • Deep expertise in IAM domains: CIAM at scale, Workforce IAM and PAM, and Cloud IAM across hyperscalers (AWS, Azure, GCP), including multi-cloud patterns.
  • Proven track record delivering large-scale identity platforms (hundreds of thousands of identities and/or enterprise workforce at global scale), with measurable impact on risk, conversion, and cost.
  • Experience with fraud/risk systems, device intelligence, behavioral analytics, bot management, and ITDR.
  • Practical experience applying AI/ML to security or identity problems, including governance and responsible AI.
  • Familiarity with compliance frameworks: PCI DSS, SOX, ISO 27001, SOC 2, GDPR/CCPA, PSD2/SCA, Open Banking, and data residency requirements.
  • Strong financial acumen with demonstrated ROI modeling and portfolio prioritization; adept at translating technical choices into business outcomes.
  • Excellent leadership, stakeholder management, and communication skills; able to operate in a highly regulated, global, cross-functional environment.

It's a bonus if you have
  • CIAM/W-IAM/PAM platforms (e.g., ForgeRock, Okta/Auth0, Microsoft Entra, Ping, CyberArk, BeyondTrust), API gateways, and service meshes.
  • Risk and fraud platforms, device intelligence, bot management, data lakes, and feature flagging/experimentation.
  • Authorization policy engines (OPA/Rego, Cedar), secrets managers (e.g., AWS Secrets Manager, HashiCorp Vault), and identity data pipelines.
  • Certifications for Identity Management such as: CISSP, CISM, IAM, CISPP.


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About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

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Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Finance & Insurance
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ
GPN
* Ladders Estimates

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