The Global Head of Retention leads the company’s approach to keeping and growing its existing client base. This role is responsible for building a clear, consistent, and scalable retention strategy that helps protect revenue, improve renewals, and supports long-term growth.
Working across internal teams and regions, this leader strengthens how retention is managed across the business — from identifying risk early to improving renewal planning and execution. The role brings structure, visibility, and alignment to retention efforts, helping the organization take a more proactive approach to client value, risk management, and renewal success.
Responsibilities
- Leads the development and execution of the global retention model, including governance, roles and responsibilities, scorecards, reporting, and review cadences.
- Defines and improves retention standards, frameworks, and playbooks across client segments, linking renewal processes, client experience, escalations, executive engagement, and value realization.
- Owns risk segmentation and maintains a forward-looking view of retention and renewal risk, including contract expirations, commercial exposure, service concerns, client sentiment, product dependencies, and delivery commitments.
- Partners internally with Segment Leads, PALs, Account Managers, and client teams to embed retention into account strategy, executive alignment, business reviews, roadmaps, and renewal planning.
- Drives collaboration across GSMS, business units, and support teams to focus resources, act early on at-risk accounts, and remove barriers to successful renewals.
- Tracks and communicates retention performance, key trends, and root causes, while helping improve retention metrics, incentive structures, and account management / renewal capabilities.
Qualifications:
- Bachelor’s degree in Business, Management, Marketing, or a related field.
- Leadership experience in client success, account management, retention, renewals, or revenue operations.
- Proven experience building and scaling global operating models.
- Demonstrated success leading cross-functional initiatives in a matrixed organization.
- Strong experience with KPI development, scorecards, and performance management.
- Executive-level communication and stakeholder management experience.
Required Leadership Competencies:
- Enterprise leadership and cross-functional influence.
- Strong strategic and operational execution capabilities.
- Ability to align diverse stakeholders around common goals.
- Analytical decision-making and performance management.
- Deep understanding of client retention, renewal strategy, and account health management.
- Strong communication and governance leadership skills.
Compensation Range: The salary range for this position is between $180,000.00- $195,000.00 USD.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings for this role.
#LI-CS2
Salary Range:
Requisition Compensation Range - Minimum
185625
Requisition Compensation Range - Maximum
298625
Bonus Eligible:
Bonus - MBO Bonus - Corporate, 20% Annual
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
