Qualifications

• 10+ years in enterprise SaaS Account Management or related fields, with leadership experience in global teams.
• Demonstrated success in driving revenue growth and retention for large enterprise accounts.
• Expertise in renewals, pricing strategy, and negotiating complex contracts.
• Knowledge of cloud technologies, including K8s and major providers like AWS, GCP, and Azure.
• Experience engaging with technical personas, particularly in DevOps and engineering teams.
• Strong executive presence and ability to influence C-suite stakeholders as a trusted advisor.
• Successful track record of building and scaling Account Management or Customer Success organizations in a SaaS context.

Responsibilities

• Develop and implement strategies to enhance customer lifetime value, retention, and expansion for enterprise accounts.
• Establish an operational structure and key metrics for a scalable Account Management organization.
• Identify upselling and cross-selling opportunities aligned with revenue targets.
• Engage proactively with clients to ensure high retention and predictable renewals.
• Act as the executive sponsor for key customers, fostering relationships with top-level technical and financial leadership.
• Position ScaleOps as a strategic partner focused on achieving measurable business outcomes.
• Lead the recruitment and development of a global Account Management team as the company expands.
• Cultivate a culture of excellence, accountability, and strong customer advocacy.
• Collaborate with Sales, Product, and other teams to deliver a seamless customer experience.
• Provide market-driven insights to shape product offerings and go-to-market strategies.

Benefits

• Opportunities for professional development and mentorship.
• Access to cutting-edge industry tools and technologies.
• Flexible working arrangements and global team collaboration.
• Inclusive and supportive company culture fostering growth and innovation.
• Participation in strategic decision-making at the leadership level.