As our Head of ERP Implementations, you'll build and scale our Customer Experience function from the ground up, owning everything from implementation and onboarding to post go-live support and long-term customer success. This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar. Location: New York City HQ, 7 World Trade Center Where you'll create impact • You'll build a world class Customer Experience function, going from excellent delivery/implementation through post go-live customer support • You'll recruit and lead a team of 15+ CX Leads and Customer Support specialists, and will continue to hire and scale the team quickly • You'll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback • You'll establish and evolve implementation methodologies, processes, and operational standards • You'll challenge the status quo of what world-class ERP customer success looks like • You'll also own end-to-end ERP implementations and long-term customer relationships as an IC/jump in where needed to support your team and roll up your sleeves • You'll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence What sets you up for success • Hardcore work ethic and high agency • 8+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory with at least 2+ years' managing teams of at least 5 people at a senior or leadership level • Strong preference for an accounting or audit background (CPA or Big 4 is a major plus) • Deep understanding of ERP systems, finance workflows, and implementation best practices • You're a customer-service extraordinaire who loves solving complex problems • You thrive in fast-moving, early-stage environments with high ownership • Expertise in Accounting, audit, ERP systems, CPA • Strong preference for an accounting or audit background (CPA or Big 4 is a major plus) • Deep understanding of ERP systems, finance workflows, and implementation best practices • You're a customer-service extraordinaire who loves solving complex problems • You thrive in fast-moving, early-stage environments with high ownership • Expertise in Accounting, audit, ERP systems, CP Why you'll thrive here • Significant equity ownership in one of the top AI companies in the world • You're joining early and will grow with DualEntry • Your feedback shapes the product directly • High-speed culture • High-trust environment with high expectations • Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years Compensation & Benefits • Significant equity ownership package • Base salary: $200,000 - $315,000 • 15 PTO days + 12 public holidays • Full medical, dental & vision insurance • Commuter benefits • 401k benefits • On-site team culture - high collaboration, no bureaucracy • We'll cover relocation packages and make the move exciting, not painful! We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard!