Hands-on experience managing enterprise-scale cluster and substrate infrastructure.
Proven track record in release and change management with auditable records.
Experience in vulnerability remediation aligned with security standards.
Deep knowledge of provisioning environments as code and configuration management.
Operational access management expertise across enterprise systems with a focus on least privilege.
Demonstrated ability in major incident command and post-incident improvements.
Strong skills in cloud financial management, including cost reporting and optimization.
Commercial experience in cloud vendor contract negotiations.
Responsibilities
Own and manage internal platform environments, transitioning to a documented self-service process.
Lead release and change management, ensuring compliance and auditability.
Oversee security and vulnerability remediation, tracking status for audits.
Manage access control for enterprise systems, enforcing least-privilege principles.
Act as major incident commander, establishing on-call coverage and conducting post-incident reviews.
Handle cloud cost reporting and optimization, collaborating with Finance and Legal on vendor management.
Ensure compliance with enterprise standards like ISO 27001 and SOC 2, with independent verification.
Benefits
High-performance culture
Access to state-of-the-art technology
Opportunity to work with world-class leadership
Significant impact and purpose in your role
Flexible work environment
Commitment to diversity and creativity
Full Job Description
About the Role
We are hiring a Head of Enterprise Infrastructure to own the internal cloud environments that host Atlas, our proprietary platform for building and testing the AI Co-Workers we deliver to customers, along with the cloud services, enterprise repositories, LLM accounts, and tooling that support engineering and the wider organization. In this role, you'll operate and manage these systems to the standard a global enterprise expects, setting internal service levels, evidencing compliance with our regulatory and customer obligations, managing cost with discipline, and building continuity through documented processes. You will report to the Chief Operating Officer and work closely with IT, Security, Platform, and Delivery to keep our infrastructure reliable, secure, and audit-ready.
Responsibilities
Own environment management: provisioning and maintaining internal platform environments, AICW namespace setup, and configuration parity, moving from ad hoc requests to a documented, repeatable self-service process.
Lead release and change management for internal cloud environments, including approvals, scheduling, post-change verification, and an auditable change record.
Own security and vulnerability remediation across internal environments to the standards and timeframes Security defines, tracking and reporting status to Security, assurance, and external auditors.
Manage access control for enterprise systems and repositories in line with the access model Security defines, including onboarding and offboarding, periodic access reviews, and least-privilege enforcement.
Act as major incident commander for internal environments, establishing on-call coverage and escalation paths, and running post-incident reviews that convert into permanent fixes.
Own cloud cost reporting, forecasting, and optimization, as well as vendor and tooling management, including contract negotiation and renewals in partnership with Finance and Legal.
Uphold enterprise-grade compliance standards, such as ISO 27001 and SOC 2, ensuring your work is independently verified by Security and fully evidenced.
Minimum Qualifications
Hands-on operational ownership of cluster and substrate infrastructure at enterprise scale, including upgrade, patch, capacity, and lifecycle management.
Proven release and change management within a controlled framework, producing an auditable record that stands up to external scrutiny.
Track record of vulnerability remediation to defined service levels, working alongside an independent security function.
Deep experience provisioning and configuring environments as code, including namespace and baseline configuration management.
Operational access management at scale across enterprise systems, source repositories, and platform environments, with least privilege and evidenced access reviews.
Demonstrated major incident command, including severity assessment, escalation, stakeholder communication, and post-incident improvement.
Cloud financial management: cost reporting, forecasting, and optimization with spend attributed to teams.
Commercial capability in cloud and vendor contract negotiation, renewals, and commitment management.
Experience operating inside a formal control framework such as ISO 27001 or SOC 2, and supporting external audit and customer assurance.
Demonstrated people leadership: hiring, developing, and retaining infrastructure engineers, and running sustainable on-call.
Sound judgment about what to automate, what to document, and what to decommission.
Preferred Qualifications
Experience standing up a platform or enterprise engineering function from an interim or unowned state.
Exposure to investor or IPO diligence, or to enterprise customer security assessments, on technology operations.
Multi-cloud operating experience across AWS, Azure, and GCP.
Background operating infrastructure supporting an AI or data-intensive product, including model account and API tenancy management.
Why Join Us?
A high-performance culture
State-of-the-art technology
Experience world-class leadership
Scale of impact and purpose
A competitive salary and a huge growth trajectory
Work with the best in the industry
Flexible work environment
Diversity and creativity
Disclaimer: We do not wish to be contacted by recruitment agencies. Our hiring process is managed in-house and the best way for candidates to express interest is by applying with your resume through our company website.
