7+ years in sales enablement or customer success within B2B SaaS, with leadership experience
Proven success in developing onboarding or training programs that enhance ramp time and retention
Experience collaborating with Sales and Customer Success leaders and executives
Strong skills in program design and facilitation across various training formats
Excellent communication skills for simplifying complex product information
Data-driven mindset for goal setting and program evaluation
Familiarity with CRM tools like Salesforce or HubSpot and customer success platforms
Responsibilities
Own and manage the enablement strategy, roadmap, and budget, reporting results to leadership
Design and implement onboarding and training programs for various sales and customer success roles
Create and maintain practical resources like playbooks and pitch decks for the field
Develop the CSM playbook for onboarding and customer engagement, training CSMs on key metrics
Collaborate with front-line managers for effective call coaching and smooth transitions from Sales to Customer Success
Work with cross-functional teams to integrate customer feedback into product and process improvements
Evaluate and implement new enablement tools as the function scales, including hiring specialists
Benefits
Fully remote work
Generous time off policy
Health, dental, and vision insurance
Opportunities for professional development and career advancement
Dynamic, collaborative, and fast-growing work environment
Full Job Description
Key Responsibilities
Own the enablement strategy, roadmap, and budget across Sales and Customer Success, and report results to leadership.
Design and run onboarding, training, and certification for AEs, SEs, BDRs, CSMs, and front-line managers, covering product, positioning, discovery, demos, objection handling, and renewals. Build domain training so team members new to aviation get up to speed quickly.
Build and maintain playbooks, battlecards, pitch decks, and a content library the field actually uses. Launch new products, pricing, and campaigns to the field with clear messaging and training.
Create the CSM playbook for onboarding, adoption, renewal, and expansion, and train CSMs on health scoring, business reviews, and at-risk accounts.
Partner with front-line managers on call coaching, and build a clean handoff from Sales to Customer Success.
Work with Product, Marketing, and Support to turn customer feedback into product, process, and content improvements.
Evaluate and implement enablement tooling as needs grow, including whether a learning platform, content platform, or conversation intelligence tool is worth adding, and hire and manage enablement specialists as the function scales.
What Success Looks Like in Year One
New sales hires ramp to full productivity in 5 months, down from today's baseline.
CSMs and front-line managers are using the new playbooks and coaching rhythm consistently, with adoption measured quarterly.
Qualifications
7+ years of experience in sales enablement, customer success enablement, or customer education within a B2B SaaS company, including leading a function or a major program end to end
Proven track record building onboarding or training programs that improved ramp time, win rate, or retention
Experience working with Sales and Customer Success leaders, front-line managers, and executives
Strong facilitation and program design skills, able to build effective training with simple tools across live, virtual, and self-serve formats
Excellent communication skills, with the ability to turn complex products into simple, usable content
Data-driven approach to setting goals, measuring impact, and adjusting programs
Experience with a CRM such as Salesforce or HubSpot and a CS platform or conversation intelligence tool
Bachelor's degree in Business, Communications, Education, or a related field
Background in evaluating, procuring, or launching a modern learning management platform is preferred
Track record as a player-coach establishing an enablement practice from the ground up is a strong plus
Familiarity with aviation tech or similarly intricate B2B enterprise domains is a strong plus
What We Offer
Competitive base salary
Fully remote work
Generous time off policy
Health, dental, and vision insurance
Opportunities for professional development and career advancement.
Dynamic, collaborative, and fast-growing work environment.
