We9re looking for a Head of Delivery to own and scale how we take our most complex customers from vision to production.
The OpportunityOur customers come to Roboflow with ambitious problems: automating quality inspection, monitoring infrastructure, understanding physical environments, improving operational workflows, and building entirely new products powered by computer vision.
Getting those applications into production often requires much more than handing a customer software.
Our Delivery organization, including Implementation Engineering and Forward Deployed Engineering, works alongside customers to turn those ideas into real, production-ready systems.
We9re looking for a leader who can build this function for the next stage of Roboflow9s growth.
You9ll own the teams, operating model, and customer delivery strategy, while remaining deeply involved in the work yourself. This is not a role for someone who wants to manage delivery from a distance. We expect you to understand our customers9 problems, get into the technical details with your team, join critical customer conversations, and help solve the hardest deployments.
You9ll be both the architect of the organization and an active participant in the work.
What You9ll DoLead and scale our Delivery organization. Own our Implementation Engineering and Forward Deployed Engineering teams and continue building the organizational structure, roles, processes, and operating cadence required as Roboflow scales.
Get hands-on with our hardest deployments. Work directly with customers and your team on complex implementations. You9ll be comfortable jumping into an architecture discussion, helping scope a deployment, troubleshooting an implementation, or joining an executive customer conversation when needed.
Build the playbook. Create repeatable frameworks for scoping, implementation, deployment, escalation, and handoff without forcing every customer into the same model.
Own the path from sale to production. Partner closely with Sales and Solutions Architects before contracts are signed to ensure we9re setting customers and our own teams up for successful deployments.
Drive customer outcomes and success. Establish clear definitions of implementation success, time-to-value, deployment health, and customer outcomes, and build the systems needed to measure and improve them.
Make the organization more scalable. Identify where we should solve a problem through people, process, product, documentation, tooling, or automation. The goal isn9t simply to add more Delivery headcount as customers grow.
Develop exceptional technical talent. Hire, coach, and develop Implementation Engineers and Forward Deployed Engineers who combine technical depth with strong customer instincts and high ownership.
Create tight feedback loops with Product and Engineering. Delivery will see some of our customers9 hardest technical problems firsthand. You9ll ensure those learnings make their way back into our product and influence where we invest.
Partner across GTM. Work closely with Sales, Solutions Architects, Support, and Partnerships to create a seamless customer experience from initial discovery through production deployment and expansion.
Who You Are- You9ve built or led a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company.
- You9re deeply technical and comfortable working alongside engineers on complex customer problems.
- You9re a hands-on leader. Managing a team doesn9t mean stepping away from the work.
- You9ve personally worked with customers on complex implementations and understand what it takes to move from a promising proof of concept to a production system.
- You know how to balance customer-specific needs with the need to build a scalable product and organization.
- You9re an excellent people leader who can attract, develop, and retain highly technical, high-agency talent.
- You can operate comfortably across technical and business audiences - from engineers working through an architecture problem to executives discussing business outcomes.
- You have strong judgment around prioritization and resource allocation, particularly when multiple important customers need support at the same time.
- You thrive in environments where the playbook is still being written.
We9d Be Especially Excited If- You9ve built a Delivery or Forward Deployed Engineering function from an earlier stage.
- You9ve worked in developer tools, infrastructure, AI/ML, data platforms, robotics, computer vision, or another deeply technical product environment.
- You9ve supported deployments involving both software and the physical world.
- You have experience working with enterprise customers on complex, multi-stakeholder deployments.
- You9ve built systems that meaningfully improved time-to-value or made a services-heavy motion more repeatable and scalable.
- You9ve owned the entire customer success process.
What Success Looks LikeWithin your first year, you9ve built a clear operating model across Implementation Engineering and Forward Deployed Engineering, created stronger consistency in how we scope and execute customer deployments, and developed a team capable of supporting increasingly complex customers.
Our largest customers are getting to production faster and with greater predictability. Sales, Product, Engineering, and Delivery have clear feedback loops and ownership boundaries.
And as the organization has grown, you9ve remained close enough to the work that when an important customer hits a difficult technical problem, you9re someone the team wants in the room.
