Bachelor's degree in business, Project Management, or related field.
PMP or related PM certification; Lean Six Sigma Green Belt or Black Belt preferred.
5+ years of management experience in fintech or payments program management.
1-3 years of project management experience or equivalent combination of experience and education.
Strong analytical and problem-solving skills.
Responsibilities
Lead the vision and strategy for the Payments Delivery Department.
Manage Delivery Managers and oversee project execution.
Analyze and report on KRI and KPI metrics for operational performance.
Develop executive-level dashboards for project status and outcomes.
Coordinate annual on-site working sessions for project areas.
Engage with audits and regulatory requests as needed.
Drive continuous improvement initiatives across the Payments department.
Benefits
Opportunities for professional development and certifications.
Collaborative and innovative work environment.
Focus on employee engagement and talent development.
Potential for organizational expansion and career growth.
Full Job Description
Summary:
Responsible for leading the Payments Delivery Department which includes overall implementation and winddown vision and processes, strategic initiative execution, productivity and performance and department goals, benchmarks, metrics and evolution. Charged with building a Process Improvement Program within the Payments Department with potential for future organizational expansion. Ensuring the Bank remains competitive in the Payments industry in terms of Delivery with agile and efficient processes while remaining responsibly compliant in a regulatory driven environment.
Qualifications:
Education: Bachelor's degree in business, Project Management, or related field.
Licenses/Certifications: PMP or related PM certification, Lean Six Sigma Green Belt or Black Belt preferred.
Experience: Five or more years of management experience in implementation, winddown, fintech, payments program management, and/or other related disciplines. One to three years of project management experience. Or equivalent combination of experience and education.
Essential Functions:
A: Job Specific:
Leads the overall vision and strategy of the Delivery Department which manages and executes payments implementation, winddown/transition, and process improvement projects, to include but not be limited to, governance and controls, project management standards and execution frameworks.
Manages the Delivery Managers who directly manage the Delivery Specialists who execute the Implementation and Winddown project plans.
Establishes, manages, analyzes, and reports to VP Payments Operations KRI and KPI metrics, project status metrics, operational risks, trends, opportunities, etc. throughout the Delivery functional areas. Provides leadership and recommendations for strategy, road map and resource planning.
Develops and matures project portfolio reporting and executive-level dashboards for delivery activity, risks, and outcomes.
Coordinates and executes annual on-site working sessions for responsible areas.
Responds and engages as necessary to applicable audit, exam and regulatory requests.
Leads continuous improvement initiatives across the Payments department. Evaluates and optimizes operational processes to improve efficiency, quality, scalability, and risk management.
Establishes and maintains process standards and documentation.
Partners with cross-functional stakeholders to implement sustainable process enhancements and support organizational change
Leads, coaches, and develops managers and team members across responsible areas.
Fosters a high-performing department focused on accountability, collaboration, innovation, and customer service. Drives talent development, succession planning, and employee engagement within responsible areas.
Works with HR to initiate corrective action and/or development plans, evaluate performance and develop staff members.
Knowledge/Skills/Abilities:
The ability to communicate effectively and clearly, both in verbal and written communications.
Excellent interpersonal skills.
Strong knowledge of the business area that is being supported.
Self-directed and motivated.
The ability to manage multiple tasks.
Excellent problem-solving skills.
Superior analytical skills.
Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community.
Ability to effectively present information to top management and employee groups.
Ability to write training documents, policies, procedures and correspondence.
Ability to comprehend government instructions, develop programs and train personnel.
Demonstrated operational excellence.
Demonstrated success leading large-scale implementations, conversions, onboarding programs, or operational transformation initiatives.
Experience in managing cross-functional teams and complex stakeholder environments.
Strong analytical, problem-solving, and decision-making skills
Excellent communication and executive presentation skills.
Proven ability to drive organizational change and process improvement.
About Sutton Bank
Sutton Bank is a community bank that provides personal and business banking services. The bank offers checking and savings accounts, loans, mortgages, credit cards, and other financial products. Sutton Bank was founded in 1878 and is headquartered in Attica, Ohio.
