WHY THIS ROLE IS IMPORTANT TO US
The Head of Delivery – Americas is accountable for the successful execution of all client programmes in the region, ensuring they run smoothly, on time, and meet agreed standards. This is a hands-on leadership role with a strong focus on execution and operational excellence.
You will be the visible guardian of SimCorp's delivery credibility in the Americas. Your focus on execution, operational excellence, and restoring confidence in challenging programmes will ensure clients achieve their objectives and trust that we can consistently deliver high-quality outcomes.
WHAT YOU WILL BE RESPONSIBLE FOR
Client Delivery and Relationship Management
- Take full accountability for the delivery of client programmes across the Americas region, from onboarding to live operations
- Serve as the single point of accountability for clients during escalations, ensuring clear and timely communication
- Build and maintain strong, trust-based relationships with client stakeholders, including senior executives, ensuring alignment and confidence in delivery outcomes
Execution and Operational Excellence
- Drive rigorous, consistent execution across all programmes, ensuring timelines, budgets, and quality standards are met
- Apply standardised processes, global best practices, and continuous improvement initiatives to maximise efficiency and outcomes
- Proactively manage risk, dependencies, and escalations, providing clear updates to leadership
Team Leadership and Collaboration
- Lead, mentor, and develop delivery managers and programme leads in the Americas, fostering a high-performance, client-focused culture
- Collaborate closely with global delivery teams, product teams, and business operations to ensure seamless regional and global client experiences
- Promote knowledge sharing and operational alignment across teams to leverage global learnings and maintain consistent standards
Strategic Contribution
- Provide insights and feedback from the region to inform global delivery strategies and platform improvements
- Partner with sales and account teams to shape proposals, offering practical guidance that strengthens delivery confidence
- Translate client requirements into actionable delivery plans aligned with SimCorp standards and long-term objectives
WHAT WE VALUE
As our preferred candidate, you have:
- Proven track record in leading complex, multi-stakeholder programmes in SaaS or cloud environments, ideally within FinTech or investment management
- Deep expertise in programme/project management methodologies (Agile, Waterfall, Hybrid)
- Exceptional stakeholder management and influencing skills, including engagement with senior executives
- Demonstrated ability to manage risk, dependencies, escalations, and underperforming projects
- Strong focus on execution, operational excellence, and client outcomes
- Excellent communication, reporting, and leadership skills in fast-paced, client-facing environments
- Experience driving standardisation, process improvement, and adoption of best practices across multiple projects or regions
- Based in New York City, with the ability to work on-site three days a week
- Ability to travel to client sites as needed
BENEFITS
Attractive salary and bonus scheme are essential for any work agreement. However, at SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model – working from SimCorp's office three days a week. And opportunities for professional development: there is never only one route – we offer a personal approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp.
NEXT STEPS
Please send us your application in English via our career site as soon as possible, we process incoming applications continually.
