About the role:Walr is hiring a senior industry professional to lead the Data Consultancy team and build an industry leading data consultancy proposition in North America. The role will be responsible for directly managing a team of 6+ Data Consultants, leading by example in how we serve clients, and evolving the proposition by improving our ways or working and feeding directly into the product team as they build our proprietary technology platform.
The team as whole is responsible for consulting with clients andcoordinating cross-functionalteams of survey programmers, sample-only projectmanagersand data processors to deliver high-quality data.This role is ideal for someone whohas experience of the end-to-end data collectionprocess within quantitativemarketresearch andhasa desire tochallenge themselvesin ascale-up organization.The successful candidate will be a critical contributor to two of Walr's key performance metrics: gross margin and client satisfaction.
Key responsibilities:- Lead the North American Data Consultancy team, whose job it is to deliver high-quality data to our clients, whilst working in a way that delights them
- Oversee delivery of all projects managed by the team, and be the point of escalation for especially complex or technical projects
- Manage and own select projects that are deemed critical from a client and commercial perspective. For these projects align internal teams and the client on survey design, sample plan,timelinesand deliverables,andmakesuggestionsfor improvementthroughoutthe process
- Raise quality and efficiency across all aspects of the team's work. Look at existing operations with a critical eye, design and implement improved ways or working, and inspire the team to deliver an exceptional service every time
- Act as a senior consultant to clients, looking beyond the immediate project brief to understand their broader objectives, challenge approaches where appropriate, and recommend solutions that balance research quality, respondent experience, feasibility, speed, cost and commercial outcomes
- Demonstrate expert knowledge of the Walr proposition and platform to give clients confidence,and contribute tothegrowth of key client accounts by delivering ahigh quality,professional service
- Ensure understanding and adoption within the team of new platform features developed by the Product & Innovation team
- Translate the needs of clients and the team into platform and feature improvements, and develop a close working relationship with the Product & Innovation team to get these on the roadmap and deployed
- Lead by example in all areas of the role,and support and coach other members of the team
- Partner closely with Commercial throughout the client lifecycle - from pitches, proposals and solution design through delivery and ongoing account development - providing the technical and operational expertise needed to help Walr win new work and expand existing client relationships
Required experience & skills:- ~10+ years' experience in the market research industry, with a strongtrack recordin project managementor consultancy-typeroles
- Good knowledge of market research disciplinesand experience ofdeliveringbespokequantitativeresearchanddata
- Proven ability to manage and lead a team of direct reports, together with the ability to soft influence teams and individuals that sit in other areas of the business
- Experience of leading andgettingthe best out of multi-disciplinary teams
- Excellent client management: professional, reliable, and able to act as a trusted partnerand advisor.Aclearand proactive communication style that builds client confidence
- Excellent timeline and priority management:comfortableevaluating competing priorities and makingtrade-offs
- Services mindset: adelivery professional who lives for engaging with clientsdailyand leadingteams to deliver outcomes
- Attention to detail: naturally detail oriented and takes pride in delivering high quality, error freedeliverables to clients
- Welcomes a challenge:able to work under pressure in a fast-paced environmentwhere internal and external expectations are high
- Continuous learner: Eager to learnand applynew technologiesand frameworks
- Enjoysproblemsolving:leans into, rather than running away from, problems.Comfortablewith independent issue resolution and root-causeanalysisto prevent recurring issues
- Strong communicationskills: Business level English comprehension andtheability to communicate clearly, in writing and orally, with any client, team member or key stakeholder regardless of technical background
What We Value:- We Delight through Dedication
We go the extra mile, stay focused, and fix what's not working. Fast. - We Lead with Trust
We trust each other's judgment and act with integrity. Always as partners. - We Revel in Innovation
We challenge the status quo and try new ways forward. Progress over perfection. - We Celebrate as a Team
We share wins, support each other, and believe we're better as a collective. - We Are Empowered to Act Like Owners
We take responsibility, make bold calls, and think big-picture.
