10+ years of experience in market research, focusing on project management or consultancy roles.
Strong knowledge of market research disciplines, particularly in bespoke quantitative research.
Proven leadership skills with the ability to influence cross-functional teams.
Experience managing multi-disciplinary teams effectively.
Exceptional client management skills, acting as a trusted advisor with proactive communication.
Strong timeline and priority management capabilities, adept at evaluating competing priorities.
Detail-oriented with a commitment to delivering high-quality, error-free work.
Responsibilities
Lead the North American Data Consultancy team to deliver exceptional client service.
Oversee project delivery and serve as the escalation point for complex projects.
Manage critical projects, aligning internal teams and clients on key deliverables.
Enhance quality and efficiency by redesigning operational processes.
Act as a senior consultant, understanding client objectives and recommending balanced solutions.
Demonstrate expert knowledge of Walr's platform to build client confidence and grow accounts.
Collaborate with the Product & Innovation team to translate client needs into platform improvements.
Benefits
Opportunity to lead and shape a growing data consultancy team.
Engagement in a fast-paced, innovative work environment.
Access to continuous learning and professional development.
Collaborative culture that values teamwork and shared success.
Empowerment to take ownership and make impactful decisions.
Full Job Description
About the role:
Walr is hiring a senior industry professional to lead the Data Consultancy team and build an industry leading data consultancy proposition in North America. The role will be responsible for directly managing a team of 6+ Data Consultants, leading by example in how we serve clients, and evolving the proposition by improving our ways or working and feeding directly into the product team as they build our proprietary technology platform.
The team as whole is responsible for consulting with clients andcoordinating cross-functionalteams of survey programmers, sample-only projectmanagersand data processors to deliver high-quality data.This role is ideal for someone whohas experience of the end-to-end data collectionprocess within quantitativemarketresearch andhasa desire tochallenge themselvesin ascale-up organization.The successful candidate will be a critical contributor to two of Walr's key performance metrics: gross margin and client satisfaction. Key responsibilities:
Lead the North American Data Consultancy team, whose job it is to deliver high-quality data to our clients, whilst working in a way that delights them
Oversee delivery of all projects managed by the team, and be the point of escalation for especially complex or technical projects
Manage and own select projects that are deemed critical from a client and commercial perspective. For these projects align internal teams and the client on survey design, sample plan,timelinesand deliverables,andmakesuggestionsfor improvementthroughoutthe process
Raise quality and efficiency across all aspects of the team's work. Look at existing operations with a critical eye, design and implement improved ways or working, and inspire the team to deliver an exceptional service every time
Act as a senior consultant to clients, looking beyond the immediate project brief to understand their broader objectives, challenge approaches where appropriate, and recommend solutions that balance research quality, respondent experience, feasibility, speed, cost and commercial outcomes
Demonstrate expert knowledge of the Walr proposition and platform to give clients confidence,and contribute tothegrowth of key client accounts by delivering ahigh quality,professional service
Ensure understanding and adoption within the team of new platform features developed by the Product & Innovation team
Translate the needs of clients and the team into platform and feature improvements, and develop a close working relationship with the Product & Innovation team to get these on the roadmap and deployed
Lead by example in all areas of the role,and support and coach other members of the team
Partner closely with Commercial throughout the client lifecycle - from pitches, proposals and solution design through delivery and ongoing account development - providing the technical and operational expertise needed to help Walr win new work and expand existing client relationships
Required experience & skills:
~10+ years' experience in the market research industry, with a strongtrack recordin project managementor consultancy-typeroles
Good knowledge of market research disciplinesand experience ofdeliveringbespokequantitativeresearchanddata
Proven ability to manage and lead a team of direct reports, together with the ability to soft influence teams and individuals that sit in other areas of the business
Experience of leading andgettingthe best out of multi-disciplinary teams
Excellent client management: professional, reliable, and able to act as a trusted partnerand advisor.Aclearand proactive communication style that builds client confidence
Excellent timeline and priority management:comfortableevaluating competing priorities and makingtrade-offs
Services mindset: adelivery professional who lives for engaging with clientsdailyand leadingteams to deliver outcomes
Attention to detail: naturally detail oriented and takes pride in delivering high quality, error freedeliverables to clients
Welcomes a challenge:able to work under pressure in a fast-paced environmentwhere internal and external expectations are high
Continuous learner: Eager to learnand applynew technologiesand frameworks
Enjoysproblemsolving:leans into, rather than running away from, problems.Comfortablewith independent issue resolution and root-causeanalysisto prevent recurring issues
Strong communicationskills: Business level English comprehension andtheability to communicate clearly, in writing and orally, with any client, team member or key stakeholder regardless of technical background
What We Value:
We Delight through Dedication We go the extra mile, stay focused, and fix what's not working. Fast.
We Lead with Trust We trust each other's judgment and act with integrity. Always as partners.
We Revel in Innovation We challenge the status quo and try new ways forward. Progress over perfection.
We Celebrate as a Team We share wins, support each other, and believe we're better as a collective.
We Are Empowered to Act Like Owners We take responsibility, make bold calls, and think big-picture.
