Head of Customer Solutions

As the Head of Customer Solutions, you will oversee all aspects of client integrations for our payment platform, ensuring smooth, efficient, and timely onboarding and implementation for new and existing clients. You will lead a team of integration specialists, collaborating with sales, product, engineering, and customer success teams to ensure seamless payment integration with our clients' systems. Your expertise will be essential in developing strategies to scale and improve our integration processes, optimizing the client experience, and driving long-term relationships. **Key Responsibilities:** **Integration Strategy & Leadership**: Develop and execute the client integration strategy, ensuring a smooth and scalable process for onboarding and integrating new clients. Lead and manage the client integration team, fostering a collaborative environment, providing mentorship, and ensuring excellence in execution. Collaborate with senior leadership to align client integration processes with company goals and growth objectives. **Client Integration Oversight**: Oversee all client integration projects, from initial scoping and discovery to full deployment and post-launch support. Work closely with clients to understand their technical needs and business requirements, translating these into effective integration solutions. Ensure timely and high-quality delivery of integration projects while maintaining strong communication with clients throughout the process. **Collaboration with Cross-functional Teams**: Work closely with product, engineering, and technical teams to ensure alignment between client requirements and platform capabilities. Collaborate with the sales and customer success teams to ensure smooth handoffs and proper support for clients during and after the integration process. Provide technical guidance and support to both internal teams and clients, ensuring the successful implementation of our payment solutions. **Technical Leadership & Best Practices**: Establish and enforce best practices for API usage, data handling, and payment processing integration. Stay up-to-date with industry standards, trends, and regulatory requirements, ensuring that integrations are secure, compliant, and reliable. Drive continuous improvement by identifying opportunities to enhance our integration processes, tools, and technologies. **Client Relationship Management**: Foster long-term relationships with key clients by ensuring they have a seamless integration experience and are satisfied with the overall outcome. Act as the primary technical point of contact for client integrations, providing ongoing support, troubleshooting, and problem resolution as needed. Ensure that integration efforts contribute to client retention and satisfaction. **Optimization & Scalability**: Develop scalable integration frameworks that can be efficiently applied to a wide variety of client types and industries. Analyze integration data and feedback to continuously improve processes, identify bottlenecks, and streamline workflows. Monitor the effectiveness of integration projects and make adjustments as necessary to optimize results. **Experience**: - 8+ years of experience in client-facing roles involving payment integrations, API integrations, or technical consulting, with at least 3 years in a leadership position. - Strong background in payment processing systems, APIs, and technical integrations in fintech or SaaS environments. - Proven experience leading cross-functional teams and managing complex, high-stakes integration projects. - Experience working directly with clients, particularly in a consultative or solution-based role, ensuring successful delivery and implementation. **Skills**: - Deep understanding of payment gateways, APIs, and integration best practices. - Experience with various payment methods, including credit/debit cards, ACH, mobile wallets, and international payment systems. - **Professional fluency in both English and Spanish required.** - Strong technical knowledge in areas such as API design, web services, and cloud technologies. - Ability to manage multiple integration projects simultaneously, ensuring deadlines are met and quality is maintained. - Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues during integration and post-launch. - Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders. - Proven leadership and team management experience, including mentoring, performance management, and developing talent. **Education**: - Bachelor's degree in Computer Science, Engineering, Business, or a related field (preferred). - Certifications in payment systems, APIs, or relevant technologies are a plus What will you find when you join DEUNA? - A multicultural team distributed throughout LATAM - Dynamism, agility and constant innovation - Being part of a high-impact solution for an entire region - The best tools and technology to operate - Being part of the startup culture. - We are in full expansion! Benefits: Vacations and additional PTO Remote work from anywhere Economic support for health insurance, internet and cell phone line We all own DEUNA, we offer stock options Learning and development platform Multidisciplinary, diverse and dynamic team 🧡 Growth and career path Be part of a dynamic team that's creating the next generation payments platform. Join us at DEUNA!