Minimum qualifications:- Substantial experience in business operations, strategy, or operational leadership within a high growth or enterprise tech organization. Minimum of 5-8 years of Global Leadership experience.
- Proven track record of consolidating and leading complex, cross functional teams (specifically encompassing Technical, Renewals, and Post-Sales/Services teams).
- Demonstrated experience as a direct manager with a history of coaching, developing, and scaling management talent.
- Exceptional strategic insight with strong hands on capabilities in building operational processes, governance frameworks, and data driven management models.
Preferred qualifications:- Strong understanding of pre-sales technical engagements, renewal sales motion, and post-sales adoption strategies.
- Experience navigating matrixed organizations and acting as a key liaison between senior executive leadership and functional execution teams.
- Advanced analytical and executive presentation skills.
About the jobThe Head of Customer Operations will play a pivotal strategic and operational role in aligning cross functional execution, team management, and operational rigor across Customer Engineering, Post Sales and Renewals. Reporting directly to the Head of GTM Operations, this leader will drive operational excellence in dedicated support of Fred Meek and his broader business objectives.
The core objective of this role is to integrate and consolidate the Technical, Renewals and Post-Sales teams into a single, cohesive operational engine. By establishing unified processes, cross functional governance, and streamlined execution models, this leader will eliminate operational silos, increase agility, and ensure end-to-end accountability across the customer lifecycle. They will also drive automation and efficiency throughout the organization.
In this position you will manage multiple teams, providing leadership, setting functional priorities, and driving strategic alignment across all sub teams supporting the Pre-Sales & Post-Sales organizations.
Responsibilities- Lead the operational integration and alignment of the Technical, Renewal, and Post-Sales functions.
- Establish unified operational frameworks, standardized handoff protocols, and shared cadence routines across pre-sales technical alignment, renewals, and post-sales delivery.
- Identify operational redundancies, bridge communication gaps between teams, and build end-to-end visibility to better enable and support the Post Sales leadership.
- Maintain close alignment with GTM Leadership to report on operational health, resource utilization, organizational risks, and key performance initiatives.
- Partner regularly with Leadership to translate business priorities into structured operational roadmaps and track progress against strategic targets.
- Drive key operational efficiencies that align to the organizations KPIs (Net Retention Rate, On-Time renewals, POV win-rate and lifecycle as well as other metrics).
- Define clear scope, ownership structures, and performance benchmarks for each managed leader and their team members.
- Cultivate a high performing, transparent, and collaborative team culture across technical and customer facing domains, utilizing the Servant Leadership style as a core anchor.
- Oversee team tooling, resource allocation, and budget considerations to maximize operational leverage and return on investment.
Compensation + BenefitsCompensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is listed below.
US Base Pay Range
$234,000-$300,000 USD
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
