5-7 years of experience leading patient-facing support teams
Strong operational management skills with budget ownership
Healthcare fluency, comfortable with HIPAA regulations
Experience in automating workflows and building supportive tools
Ability to quickly learn new clinical areas and adapt to challenges
Responsibilities
Design and integrate Manta's patient navigation service into the digital product
Drive operations by setting metrics, managing budgets, and staffing
Collaborate with clinical teams to expand product offerings to new cancer types
Work with engineering and design teams to ensure consistent human + AI patient support
Automate repetitive tasks and develop tools for efficient patient service
Shape strategy for the mix of human, AI, and product in care models
Conduct fast experiments with clear metrics for decision-making
Lead and develop a team of care specialists
Benefits
Comprehensive medical, vision, and dental coverage
Unlimited paid time off (PTO)
Competitive equity options
Full Job Description
The Opportunity
Our navigators, clinicians, and content team are the heart of the patient experience. We need a hands-on leader to run that function, scale it with AI, and grow it into a revenue-generating offering for our partners.
You will lead our navigator and content teams, partner with our Chief Medical Officer as we expand into new cancer types, and build AI-enabled workflows that help a small team serve many more patients. This is a builder role at a seed-stage company with real revenue, reporting to Founder & CEO, Samira Daswani.
What You'll Do
Design, build and integrate Manta's patient navigation service within the overall digital product
Drive operations: set and track metrics, own the budget and staffing model and scale as we expand into new cancer types
Partner closely clinical team to help expand Manta's product to new cancer types
Partner with the engineering, product and design team to make sure human + AI support of patients is consistent.
Work AI-first: automate repeat work and build tools that let a small team serve many more patients
Shape the strategy: decide the right mix of human, AI, and product in our care model
Run fast experiments with clear success metrics and go or no-go calls
Take on special projects as priorities shift, partnering with Samira on what matters most
Hire, develop and lead a team of care specialists (navigators and content)
What We're Looking For
Led a patient-facing support team (patient support, care coordination or member services) as a hands-on manager
GM instincts: owned a budget, ran operations with clear metrics and made the call on what to staff versus automate
Healthcare fluency: comfortable working alongside clinicians and with HIPAA (Is this enough or do you need deeper clinical experience?)
AI-forward builder: has automated workflows or built tools others use
Fast learner: ramps quickly on new clinical areas and new problems
Bonus Points
Built or scaled patient support or care operations at a digital health company
A personal or mission connection to cancer and patients
This Role Is NOT For You If
You need a playbook, a large team, or a fixed scope to do your best work.
You see patients as a market segment rather than the reason we exist.
You need lots of guidances
You struggle with ambiguity, scoping, and prioritizing projects
You need help with setting up AI tools/platforms to drive efficiencies
Compensation & Equity
Base: $155K to $177K (US remote) or $178K to $217K (SF Bay Area), based on experience
Equity: Competitive
Health: Comprehensive medical, vision, and dental
PTO: Unlimited
How to Apply
Apply with your resume and a short note about a patient or customer support team you built or scaled and how you improved the way it worked.
