Head of Client Digital Experience

Head of Client Digital Experience

Our firm’s evolution mirrors the story of global finance adapting to navigate the challenges of expanding markets. Navigating these challenges requires someone who is driven to get things done and views obstacles as an exciting challenge that demand a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s growth. Today, just as when our doors first opened over 200 years ago, partnership represents more than just a form of ownership. It’s our entire approach to doing business – one we believe is unique in the industry.

Brown Brothers Harriman is currently recruiting for a Head of Client Digital Experience to join the Product Transformation Discipline within the Investor Services business. This is high-impact leadership role to define the strategy, roadmap and own the performance of the client digital ecosystem through which clients access and use BBH products and services.

The role has direct accountability for BBH Infuse ®, BBH’s primary authenticated client portal, and leads the holistic roadmap connecting BBH Infuse®, product applications, shared digital capabilities, and APIs as complementary client access channels. This leader will ensure the ecosystem evolves as a coherent portfolio and delivers a consistent, accessible, and high-quality client experience.

Key responsibilities:

•        Lead the strategy and roadmap for BBH's client digital ecosystem, driving innovation, adoption, and exceptional client experiences across digital channels.

•        Oversee the development and evolution of digital platforms, ensuring consistent, accessible, and seamless experiences through shared design standards and integrated solutions.

•        Partner with business, product, and technology leaders to deliver scalable digital capabilities that enhance client engagement, connectivity, and business outcomes.

•        Use client insights, analytics, and market trends to measure performance, identify opportunities, and continuously improve the digital experience.

•        Build and lead a high-performing team of product, user experience, and analytics professionals while establishing effective governance and operating models across the organization.

•        Drive portfolio investment and prioritization decisions, balancing innovation, modernization, and long-term strategic growth across the digital ecosystem.

Knowledge and skills

•        Extensive leadership experience managing client-facing digital products, platforms, or ecosystems within complex and highly regulated environments.

•        Strong expertise in digital platforms, user experience, design systems, digital analytics, APIs, and connected application ecosystems.

•        Demonstrated ability to lead multidisciplinary teams and influence senior stakeholders across business, technology, operations, and client-facing functions.

•        Experience in financial services, asset servicing, asset management, or a similar B2B environment preferred; service design expertise is a plus.

Salary Range

$160,000 - $220,000 + annual target bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.