About the Role
We are hiring a Head of Client Delivery & Operations to own client deliverables, execution flow, and follow-through across the business.
This role exists to ensure nothing slips through the cracks.
You will take full ownership of turning coaching sessions, leadership development programs, and strategic planning work into clear, polished, client-ready outputs. You will also act as the internal quarterback—tracking priorities, delegating work, and helping leadership focus on the highest-impact initiatives.
This is a senior, hands-on role for someone who thrives in environments where they are empowered to leverage their judgment to create clarity and take ownership of high-quality deliverables.
What You’ll Own
- End-to-end ownership of all client deliverables following sessions, programs, and in-process work
- Synthesis of strategic facilitations, coaching conversations, and strategic insights into:
- Client reports
- Summaries
- Action plans
- Roadmaps
- Other polished, client-ready outputs
- Acting as the central quarterback for execution:
- Tracking commitments and tasks
- Delegating work across the team
- Following up to ensure completion and quality
- Helping leadership prioritize what matters most and flag distractions or low-leverage work
- Serving as a client-facing point of contact for delivery, clarification, and follow-ups
- Improving templates, systems, and processes to increase consistency and reduce friction
What This Role Is (and Is Not)
- This role is:
- Senior
- Hands-on
- Accountable for outcomes
- Comfortable operating with ambiguity
- This role is not:
- An assistant role
- A junior operations position
- A task-taker waiting for instructions
- A purely strategic or advisory role
You are expected to own the work, not manage it from a distance.
What Success Looks Like
- Client deliverables are completed accurately and on time without leadership intervention
- Clients experience clear, consistent, high-quality outputs
- Owner is no longer the bottleneck for delivery or follow-through
- The team is clear on priorities and execution feels calm, organized, and intentional
Who You Are
- 8–12+ years experience in consulting, client delivery, operations, program leadership, or similar
- Exceptionally strong written communication and synthesis skills
- Comfortable producing and finalizing deliverables yourself when quality matters
- Confident delegating work and holding others accountable
- Strong judgment and ability to decide what “done” looks like without constant approval
- Calm, proactive, and decisive
- Comfortable pushing back on priorities when something isn’t the best use of time
Strongly Preferred Backgrounds
- Management or boutique consulting
- Coaching, advisory, or professional services firms
- Senior program or engagement management
- Chief of Staff–type roles with real execution ownership
