Description & RequirementsWe9re looking for a Head of Business Operations to report to the business unit leader and build the operating cadence that turns priorities into execution. You will own planning and OKRs, performance management, forecasting and unit economics, resource planning, and executive decision materials.
This is not a traditional Business Operations role. You will combine strategic and financial rigor with technical fluency in AI-native tools and platforms, and work closely with engineers, researchers, and product leaders.
Key Responsibilities:- Own planning and operations: Translate priorities into integrated plans, timelines, and measurable outcomes; drive alignment and clear trade-offs across initiatives .
- Run operating cadence : Lead OKRs, business reviews, and milestone tracking to ensure ownership, decision velocity, and execution.
- Drive performance management: Build and maintain KPI systems across product, business, and operations; develop forecasting models and identify risks early.
- Support strategic decision-making: Partner with leaders to prioritize investments, resolve dependencies, and translate complex inputs into execution plans.
- Develop executive materials: Create clear, data-driven recommendations, including investment cases, prioritization frameworks, and progress updates.
- Bring external perspective: Monitor market, platform, and ecosystem trends and translate insights into implications for strategy and execution .
- Ensure organizational rigor : Partner on organizational design, resourcing, and governance (e.g., RACI, vendor management, compliance considerations).
Requirements:- 8+ years in business operations, strategy & operations, product operations, or program leadership in scaled consumer platforms.
- 3+ years of leading teams.
- Strong analytical , executive communication, and cross-functional leadership skills .
- Experience across technical and business domains, translating between product, engineering, and commercial priorities.
- Proven ability to execute in fast-moving environments with multiple stakeholders across different geographies.
- Familiarity with technically complex consumer products or ecosystems.
- English. Mandarin also preferred.
Pay Transparency - North AmericaCOMPENSATION AND BENEFITS The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$160,700 - $224,700 CAD
* California (depending on location e.g. Los Angeles vs. San Francisco) *$182,600 - $276,300 USD
Pay is just one part of the overall compensation at EA.
In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.
For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.
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