Be part of Universal Robots: In this position, you will ensure the UR and customer needs for pre-sales support, and customer / partner training are complete. These activities include but are not limited to: sales visits, supporting customers and integrators in deploying the cobots, participate in trade shows, and facilitate customer / partner training.
Opportunity Overview:Ensure that the regional Application Engineering team:
- Provide technical support and sale enablement to partners (distributors: SI, CSI) and end-users - Provide robotic application support and consultation to partners and end-users
- Develop distributors' / end users technical knowledge and abilities with regards to Universal Robots and applications
- Support Service 360 activities and case management in accordance with the global service processes
- Exchange knowledge with, and invigorate the global Application Engineering community
- Be able to navigate in a both regional and global organization at the same time = drive processes locally and be aligned with global technical team on processes, tools, training material, application development for customers and trade shows, etc.
- Direct leadership of +10 employees in multiple countries and/or high complexity (languages/cultures)
- Own the performance management process for your team inclusive of goal setting, feedback, coaching, career discussions, and performance appraisals
- Create pre-sales and technical KPIs to drive high growth and improve customer partnerships with CDM's and/or Sales Engineers to ensure customer needs are met
- Facilitate team environment by hiring, onboarding, assigning and delegating work, while guiding, training and coaching colleagues
- Partner with CDM's and/or Sales Engineers to ensure customer needs are met
- Interact with C-suite level executives from distributors, partners and key customers
- Ensure team members follow process standards and drive for continuous improvement
All About You:We are seeking individuals committed to driving success, growing sales, and fostering customer engagement. If you are ready to contribute to this mission, please review the key qualifications for the role below.
- Minimum a Bachelor's Degree in a related field, advanced degree preferred
- +10 years successful track record of technical support in the robotics industry
- Solid technical knowledge and skills of robotics and automation including multiple applications
- Documented success over multiple years in pre-sales support, post-sales support and training
- Experience supporting structured sales, plans, budgets, pipeline management
- +3 years experience managing people on site and/or on the distance
- Experience managing complex client relationships is required
- Strong oral communication skills including the ability to de-escalate sensitive situation
- Business acumen that you can apply in interactions with all levels in the company, from senior management to technical support employees
- Demonstrated conflict resolution skills
Compensation:The base salary range for this role is $197,400-315,800. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.
Sales Incentive Plan:This job is additionally eligible for participation in the organization's sales incentive plan.
Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.
#LI-RA1 With over 1,200 employees worldwide, Teradyne Robotics provides a global, fast paced and highly innovative working environment. If you are passionate about working with cutting-edge robotics, solving complex challenges and collaborating with motivated colleagues across the world, this is the place for you.
We offer a dynamic environment that fosters creativity, growth, and career advancement. If you're passionate about cutting-edge technology, solving complex challenges, and building the future alongside talented, forward-thinking colleagues-this is the place for you. Let's change the way the world works together.
