Location Notice:- US - Remote for those outside the NYC area.
- NYC employees are hybrid (2 days)
The RoleThe Head of Account Management owns Function's imaging partner network end to end: how it runs, how it performs, and the decisions that shape it. The job is two things. Run the machine: the account management team, onboarding and launch, SLAs, and the CRM and process hygiene that keep the network clean. Drive the calls: market prioritization, partner mix, remediation versus exit, and the highest-stakes escalations.
This is a builder's role with a manager's responsibilities, and it demands an entrepreneurial operator. You'll move fluidly between managing our most important relationships, and supporting the team through day-to-day execution. You set the strategy for where we expand next and the standards for how we operate once we're live, and you're accountable for the outcomes either way.
What You'll DoOwn the partner network- Own the health, performance, and composition of Function's imaging partner network across 200+ facilities
- Keep the CRM accurate as the single system of record for the network
Drive network strategy decisions- Set market prioritization based on member demand and coverage gaps
- Own partner mix, remediation versus exit calls, and the highest-stakes escalations end to end
- Bring commit-level recommendations on exits, exclusivity, and major market bets to the COO for ratification
Lead and develop the team- Manage a team of account managers who own partner relationships and drive onboarding and ongoing performance
- Coach through escalations and complex integrations; step in directly on the highest-stakes relationships
Own commercial terms on critical relationships- Own renewals and contract work on a small set of the network's most important partnerships, including pricing, exclusivity, and service-level terms
- comfortable owning commercial and contract work on your most important relationships, working with Legal from redline to signature
Drive onboarding and launch- Ensure partners go live cleanly, with the AM acting as project manager and coordinating across Member Experience, Ops, and integration/engineering
- Own the launch-to-stable transition and resolve the operational issues that drive member complaints
Enable new products and expansion- Work with Product and MRI Ops to bring new scan capabilities onto the network
- Support international expansion (UK, and new markets) with the partner strategy to back it
- Maintain the systems and documentation that let the function scale - CRM, SOPs, and institutional knowledge
Work cross-functionally- Coordinate closely with Ops, Product, Finance/Billing, and Member Experience to keep partnerships performing and members well-served
- Represent the voice of the partner network in internal planning and roadmap discussions
What We're Looking For- 7+ years of experience and current leading account management, partnerships and/or network teams. Healthcare experience is not required.
- Experience managing and developing a team through escalations and complex operational work
- You've made consequential decisions and stood behind them: exits, remediations, escalations you owned end to end
- Entrepreneurial operator: you take ownership of ambiguous problems, act without waiting for direction, and build the process where none exists
- Strong operator's instinct: you build repeatable process, document what matters, and keep systems clean
- Comfort working cross-functionally with Product, Ops, and Legal, and translating between commercial and operational needs
- Excellent written and verbal communication; direct, concise, and organized
- Bias toward ownership and follow-through in a fast-moving, high-growth environment
What's In It for YouAs the Head of Account Management you have the opportunity to be an early leader at Function Health and work with an all-star team focused on detecting cancer early for everyone in the world. You're also going to have access to benefits such as:
- Base Salary Range: $220,000 - $250,000
- Stock options
- Comprehensive health, dental, and vision plans for you and your family
- Wellness and commuter benefits
- Competitive vacation policy
- A culture that emphasizes learning
- Professional development budget for continued learning
- Opportunity to directly impact our mission of saving lives through early cancer detection
CompensationThe base pay range for this role is $220,000 - $250,000 per year.
