A Headend Engineer is responsible for overseeing the planning, installation, configuration, maintenance, and support necessary to ensure reliable telecommunication operations. Duties include designing, implementing, maintaining, and optimizing television and broadband headend systems. In this role, the Headend Engineer will work with industry-leading technologies including Cisco DNCS, Motorola DAC, DOCSIS, and CATV RF distribution systems to ensure reliable service delivery and network performance.
Responsibilities- Plan, design, and implement cable television headend systems for service center operations.
- Install, configure, and integrate Cisco DNCS, Motorola DAC, and related headend equipment (QAM/QPSK modulators, servers, RADD, SEM, OM1000/2000, etc.).
- Perform regular maintenance, troubleshooting, and upgrades to ensure system reliability and performance.
- Support DOCSIS implementation and configuration, including CMTS, DSG RADD, and TSBroadcaster.
- Oversee CATV RF coax distribution systems (amplifiers, splitters, RF switches, combiners, signal level meters).
- Configure and maintain IP network elements associated with headend systems.
- Interface directly with customers to resolve technical issues and provide system support.
- Document configurations, changes, and maintenance activities; prepare reports as needed.
- Collaborate with engineering, operations, and repair center teams; provide technical training and support.
- Perform other related duties as assigned.
Required Skills and Experience- 5+ years Electrical Engineering experience.
- Strong knowledge of Electronics Theory and Telecommunications.
- Progressive thinker with excellent verbal and written communications skills.
- Ability to interface effectively with the customer.
- Knowledge of:
- Configuration of Cisco DNCS and Motorola DAC.
- Cisco DNCS Headend equipment familiarity: QAM Modulators, QPSK Modulators/Demodulators, Application Server.
- Motorola DAC Headend equipment familiarity: RADD, SEM, OM1000/2000, RPD, KLS, CPMS.
- DOCSIS implementation: CMTS, DSG RADD, TSBroadcaster.
- CATV RF Coax Distribution: Amplifiers, Splitters, RF Switches, Combiners, Signal Level Meter.
- IP network configuration.
- Ability to multitask with excellent attention to detail.
- Ability to work well with others.
Preferred Skills and Experience- Commitment to staying updated with emerging technologies and industry trends.
Educational Requirements- B.S. Degree in Electrical Engineering or similar discipline
Physical Demands and Working Conditions- Warehouse environment
- Up to 25% travel
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:- Weekly pay every Thursday
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
Benefits- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Tuition reimbursement
Work Authorization- United States (Required)
- Must be 18 years of age
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!
