The Wendy's Company

HCM Lead

The Wendy's Company • $75K — $95K *
Memphis, TN 38109In-Person
Enterprise Technology
Less than 5 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • Proficiency in Workday HCM or similar systems
  • Experience in customer service, especially in technical support roles
  • Strong analytical and problem-solving skills
  • Ability to effectively communicate complex concepts to diverse audiences
  • Experience in leading software transitions or implementations
  • Strong collaboration skills with cross-functional teams

Responsibilities

  • Support and maintain current Workday HCM systems
  • Engage with customers to map business processes
  • Diagnose and resolve complex technical and functional issues
  • Provide excellent customer service support
  • Lead the transition plan for new HCM implementations
  • Work with HR and payroll teams on training execution
  • Communicate effectively with business stakeholders

Benefits

  • Opportunity to work in a collaborative environment
  • Engagement with leading HCM tools
  • Professional development in HR technology
  • Direct involvement in strategic transitions
  • Exposure to various HR and payroll teams across the organization
Full Job Description
Memphis, TN

Statement of Purpose:
As an HCM Specialist this position is responsible for supporting current Workday HCM. This position will engage with customers to understand and map their business processes, troubleshoot, develop solutions using Workday tools, and perform unit testing. This position will transition these current responsibilities to any new HCM that is implemented in the company. This position will collaborate with team members and communicate with business stakeholders.

  • Responsibilities also include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.
  • Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills.
  • Strong logical thinker with problem-solving skills, with the ability to collaborate effectively.
  • Excellent communication skills. Can clearly explain complex technical concepts.
  • Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills.
  • Responsibility for leading the transition of any new HCM, working closely with SVP of Human Resources, Itto ensure optimal transition plan from one HCM to anther HCM.
  • Partners with new HCM provider to map out and execute training for the entire company. Key stakeholders include HR team, payroll team, field and corporate employees.

About The Wendy's Company

The Wendy's Company is an American holding company for the major fast food chain, Wendy's. Its headquarters are in Dublin, Ohio. The company was known as Deisel-Wemmer Co. from 1884 to 1929, Deisel-Wemmer-Gilbert Corporation from 1929 to 1946, DWG Cigar Corporation from 1946 to 1966, and DWG Corporation from 1966 to 1993. The company is best known for its square hamburgers, sea salt fries and Frosty, a form of soft serve ice cream mixed with frozen starches. Wendy's was founded in 1969 by Dave Thomas. Today, Wendy's operates over 6,700 restaurants worldwide.
Learn more about The Wendy's Company
Size
14,500 employees
Market Cap
$4.8 billion
Industry
Food & Beverages
Net Income
$117.8 million
5 Year Trend
+5.7%
Revenue
$1.7 billion
NASDAQ
WEN
* Ladders Estimates

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