OverviewThe HCM Implementation Project Manager implements the iSolved platform for our new clients and manages the 2 to 8-week process to deliver a personable and memorable new client experience. The mission of this role is to ensure full client and employee adoption of selected iSolved features by the end of the implementation process through consultative analysis, setup, and personalized training. The HCM Implementation Project Manager effectively establishes, maintains, builds and manages the initial client relationship at all levels. They are responsible for guiding the client in best practices along with extensive training in the iSolved platform. This person displays strong project management experience, strong client management skills, and has a proven track record of utilizing technology to drive HR efficiencies and best practices, including performance management, workflows, employee onboarding and employee engagement practices.
Top 5 Responsibilities- New Client Implementations - Perform deep analysis of client needs and find best practices to aggregate data to effectively and efficiently design and build the iSolved platform to fit the client's needs. Consistently maintains an NPS of greater than 90 and works to implement accounts within Thread SLA standards.
- Project Management - Responsible for setting and continually maintaining overall project expectations of new services to ensure overall success and timeliness of milestone completion to client's happiness. Constantly monitors and updates Teamwork Projects to ensure all parties are clear on project deliverables and timelines are achieved.
- Client Trainings - Work closely with Thread's Trainer to assess and schedule client training needs and build a custom training schedule to increase service adoption while monitoring client knowledge level to ensure future success. When training resources are not available, the Jr HCM Implementation Project Manager will perform the training directly with the client.
- Reseller Implementations & Advanced Support - Work closely with our reseller partners to establish needs and determine best practices to aggregate data to effectively and efficiently design and build the iSolved platform to fit the client's needs as well as provide advanced support to our Reseller Partners and their key stakeholders.
- Implement Add On & Ancillary Services - Manage ancillary add-on order submission, setup, training & support. Products include (but are not limited to): Expense Management, Onboard & Develop, Predictive People Analytics, Compensation Management, Applicant Tracking (iHire)
Requirements- Bachelor's degree preferred
- Previous Implementation experience and managing several clients and projects at once
- Strong attention to detail and highly organized
- Previous HR industry or HR technology experience (a plus)
- Strong team player who thrives in a collaborative environment
- Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
- Strong written and oral communication
- Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution because there is always a way to get it done!
- 2 years of prior HCM SaaS Implementation (preferred)
Culture Requirements- Deliver Wow - Strong repeated ability to go and beyond for clients, partners, and other team members.
- Own it! - Ability to demonstrate ownership and resourcefulness to improve the overall client experience and internal processes.
- Make it Better - We must all learn not only to not fear change, but to also embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. We are ever evolving. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. They can copy our service offerings, our reports, and the overall look of our Company, but they cannot copy our people, our culture, or our service. We must always plan for and be prepared for constant change.
- Have Fun - Ability to bring a positive and playful attitude each week and add to overall company culture.
- Attitude of Gratitude - Show a strong sense of gratitude and stewardship to clients, partners, and other team members.
- Pursue Growth - We constantly aim to grow as individuals and as a company. We know growth is hard but we like to be challenged and are willing to do the hard stuff. We know the hard stuff is the magic and how we get to where we want to be. We strive to say 'yes' more than we say 'no'. People with a growth mindset embrace challenges, hoping to develop their skill set in the process!
PHYSICAL DEMANDS AND WORKING CONDITIONSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Sedentary work: Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
- Stooping, crouching, reaching, standing, and walking are occasionally required.
- Talking, hearing, and seeing with close visual acuity are frequently required.
- Keying data is repetitive motion and is frequently required.
- The position is not substantially exposed to adverse environmental conditions.
- Occasional exposure to other worksites that require personal protective equipment.
