HCA Service Chief II

Salary : $108,409.60 - $134,700.80 Annually
Location : Santa Ana
Job Type: Full-Time Permanent
Job Number: 7131SM-0626-042 (O)
Department: Health Care Agency
Opening Date: 06/17/2026
Closing Date: Continuous

CAREER DESCRIPTION
HCA SERVICE CHIEF II

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59p.m. (P.S.T.) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately.

This recruitment will establish an Open eligible list and will be used to fill current and future HCA Service Chief II vacancies. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County.

ADULT CORRECTIONAL HEALTH SERVICES
(CHS) is comprised of two (2) separate entities. One is for adult inmates, and the other is for juveniles. The Adult CHS program provides medical, dental, nursing, infection control, health education and pharmaceutical services at a community standard of care and provides mental health services including 24-hour emergency triage and crisis intervention, suicide prevention, treatment beds, individual and group therapy, substance use counseling, medication assessment and discharge planning to all adult inmates in the County's five (5) correctional facilities. The Juvenile Health Services program has two (2) clinics -Juvenile Hall Health Clinic and Orangewood Family Health Clinic.

BEHAVIORAL HEALTH SERVICES
The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These Service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.

Children and Youth Services (CYS) provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, crisis intervention, and peer support services to children and youth in Orange County.
THE OPPORTUNITIES
The immediate vacancies are within CHS and CYS. However, future HCA Service Chief II vacancies may be in other Divisions; thus, qualified applicants are encouraged to apply.

There is one (1) immediate vacancy within CHS.

• The Adult CHS Mental Health Housing Units provide multidisciplinary behavioral health services to incarcerated individuals with chronic and serious mental illness within the Orange County Jail system. The HCA Service Chief II oversees the daily operations, workflow, compliance, and program coordination for specialized male and female mental health housing units. This position leads multidisciplinary teams consisting of Behavioral Health Clinicians, Mental Health Specialists, Mental Health Workers, Psychiatrists, and Psychiatric Nurse Practitioners while ensuring adherence to CHS policies, Title 15 requirements, DRC compliance measures, and quality improvement standards.

There is one (1) immediate vacancy within CYS.

• The HCA Service Chief II in CYS Outpatient Clinics will supervise a diverse unit of professional behavioral health providers to oversee services to Medi-Cal beneficiaries, ages 0 through 20, who have a serious emotional disturbance (ages 0-17) or a serious mental illness (ages 18 through 20).

The ideal candidate will also demonstrate extensive knowledge and/or experience, skills, and abilities in the following core competencies:
Professional & Technical Expertise

• Expert knowledge of Medi-Cal documentation requirements
• Proficient use of Microsoft Suite, specifically Word, Excel, PowerPoint, and other software programs, including IRIS and Employee Health Record
• Understanding of federal, state and local laws, regulations and policies to ensure strict compliance in all program operations and funding activities

Leadership & Developing Others

• Leading and mentoring a multidisciplinary team
• Developing staff by providing opportunities for training and personal growth
• Working with Human Resources to resolve potential conflict between staff as well as performance management
• Valuing learning and finding opportunities for challenging and improving staff performance
• Promoting and supporting ethical and professional standards in the workplace, and skillfully handling personnel issues
• Sharing responsibility, authority, and accountability
• Applying County Policies and Procedures, Memorandum of Understanding, and HCA Code of Conduct when composing performance evaluations and performance incentive plans

Building & Maintaining Relationships

• Providing training for community partners
• Establishing rapport and maintaining mutually productive relationships
• Attending to the needs and expectations of customers
• Collaborating with other programs withIn BHS, CHS, community partners, and other stakeholders

Decision Making & Critical Thinking

• Choosing optimal courses of action in a timely manner
• Analytically and logically evaluating information, propositions, and claims
• Identifying and analyzing problems to propose new ways to do business
• Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks

Writing & Oral Communication

• Communicating effectively with staff within the department, community partners and the public
• Composing clear, concise, and comprehensive reports and other written documents
• Listening effectively and presenting ideas and complex materials clearly, concisely, logically, and persuasively both orally and in writing
• Encouraging open and productive communication

MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the HCA Service Chief II position as well as the physical, mental, and environmental conditions.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all applications to identify the qualified applicants for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer)

Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview (Weighted 100%)

Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.

Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List

Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants with the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION

EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com. "If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Claudia Curiel at or by phone at (714) 834-2335.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
Click for information about benefits offered to County of Orange employees.
01

INSTRUCTIONS: The information you provide will be used to evaluate your qualification for the position. If you have no experience, write "No Experience" for the appropriate question. Responses of "See Work History" or copying and pasting of work experience are not qualifying responses and will not be accepted in lieu of required information. By selecting yes below, you acknowledge that you have read and understand this application requirement.

• Yes
• No

02

Which of the following licenses do you possess?

• Licensed Clinical Social Worker
• Licensed Marriage and Family Therapist
• Licensed Professional Clinical Counselor
• Licensed Psychologist
• Another professional license
• None of the above

03

If you are a Licensed Clinical Social Worker, Marriage and Family Therapist, Professional Clinical Counselor or Psychologist please enter your license number for verification. If you selected "Other professional license", please provide the type of license and number. Otherwise, please write "N/A".
04

Which of the following options best describes your qualifications for HCA Service Chief II? PLEASE NOTE: The education/experience sections of your application should support your selection below.

• I have two (2) or more years of experience as an HCA Service Chief I for Orange County
• I have four (4) or more years of post-licensure experience in a license selected above which has also included at least two (2) years of supervision, consultation, or contract administration over mental health and/or substance use treatment programs carried out by multidiscipline professional staff
• None of the above

05

Please describe your post-licensure experience. Include in your response your role, responsibilities, and the organization you obtained this experience from. If none, please write "N/A".
06

Please select the option that best describes your post-licensure experience related to this assignment.

• Two (2) years of experience supervising staff in mental health and/or substance use treatment programs
• Two (2) years of experience consulting for mental health and/or substance use treatment programs carried out by multidiscipline professional staff
• Two (2) years of experience providing contract administration for mental health and/or substance use treatment programs carried out by multidiscipline professional staff
• None of the above

07

Please describe your post-licensure experience with full-scope supervision, consulting, or providing contract administration over mental health and/or substance use treatment programs carried out by multidiscipline professional staff. Include in your response, years of experience and the organization you obtaine