Job Summary:

The Gateway Quality Analyst Specialist plays a critical role in driving operational excellence across the department by monitoring team performance, enforcing compliance standards, and transforming raw operational data into actionable insights. This individual is a detail-oriented, technically proficient professional who thrives in dynamic environments and can collaborate effectively across a broad range of teams and personalities. The ideal candidate brings a process-improvement mindset, strong analytical instincts, and hands-on experience with enterprise operations platforms.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

Performance Monitoring & Visualization

• Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics
• Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership
• Present data-driven summaries and trend analyses to support management decision-making

Process Improvement & Compliance

• Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
• Develop and maintain visualizations for inventory management tracking and reporting
• Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
• Audit user activity and data entry consistency across platforms to enforce quality standards

Training & Quality Assurance

• Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
• Build and distribute training compliance reports and escalate non-compliance to management
• Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice

Documentation & Standardization

• Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency
• Support the development and lifecycle management of work order and process management documentation
• Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance

Systems & Workflow Management

• Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite
• Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately
• Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction

Skills and Competencies:

• Exceptional attention to detail with a structured, methodical approach to analysis
• Strong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiences
• Collaborative and adaptable - comfortable working with a wide range of teams and personalities without friction
• Self-directed with the ability to manage multiple priorities in a fast-paced environment
• Process-oriented mindset with a continuous improvement outlook
• Preferred: Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)
• Demonstrated ability to build operational dashboards and reports from raw data
• Familiarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plus

Education, Experience, and Licenses/Certifications:

• Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred
• 2-4 years of experience in a quality analyst, operations compliance coordinator, or similar role
• Equivalent combination of education and relevant work experience will be considered

Physical Requirements:

• Willingness and ability to travel as needed
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 15 pounds at times
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Marginal Functions:

A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.