Position OverviewWe are seeking a Gateway Antenna Engineer to monitor the connectivity and operational status of global gateway and telemetry stations, providing service assurance through real-time monitoring and incident resolution. This role troubleshoots anomalies and network failures, performs preventive and corrective maintenance on satellite teleport systems and infrastructure, and provides first-line, customer-facing technical support. This person collaborates closely with cross-functional teams for escalations, upgrades, and system changes, and operates fault management systems to track network health and performance.
Key Responsibilities:- Monitor connectivity and operational status of global gateway and telemetry stations.
- Troubleshoot anomalies and network failures, conduct root-cause analysis, and escalate as required.
- Maintain detailed incident documentation, manage trouble tickets, and generate reports.
- Ensure service assurance through real-time monitoring and incident resolution.
- Provide first-line, customer-facing technical support (phone, email, chat).
- Perform preventive and corrective maintenance on satellite teleport systems and infrastructure.
- Collaborate with cross-functional teams for escalations, upgrades, and system changes.
- Operate and maintain fault management systems to track network health and performance.
QualificationsEducation:Bachelor's degree in Computer Science, Electronics, Telecommunications, or a related field.
Experience:- Minimum 3 years' experience in Satellite or Cellular Communications.
- Hands-on experience with RF systems, high-power amplifiers, converters, antenna drive systems, and baseband equipment.
- Solid knowledge of IP networks, fiber optics, modems, multiplexers, and broadband systems.
- Proficiency in remote monitoring tools, system diagnostics, and remote desktop platforms.
- Ability to troubleshoot complex systems with minimal supervision.
- Demonstrated experience with monitoring and fault management tools.
Preferred Qualifications:Soft Skills:- Strong communication skills, both written and verbal, in English.
- Flexible and adaptable in a dynamic, fast-paced operational environment.
Technology Stack:- RF systems, high-power amplifiers, converters, and antenna drive systems.
- Baseband equipment, modems, and multiplexers.
- IP networks and fiber optic broadband systems.
- Remote monitoring, system diagnostics, and remote desktop platforms.
- Fault management systems for tracking network health and performance.
Physical Requirements- Must be available for on-site work at the Lanham/DC office.
- Ability to lift up to 50 lbs.
- Ability to climb ladders and work in confined spaces or elevated locations to access antenna and RF equipment.
- Ability to work rotating shifts, on-call, or outside standard business hours to support continuous gateway and telemetry station monitoring.
This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.
