Job DescriptionRole Mission
As a Gucci Senior Operations Controller, you will be proactively contributing to the stores' operational governance, inventory integrity, compliance, and luxury service enablement. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and stockroom issues.
You will make a real difference for each of our clients by offering them unique experiences and turning their dreams into a Gucci creation.
Key Accountabilities
Operations
- Oversee and execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;
- Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV's and damages;
- Ensure an accurate and organized store inventory at all times - oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager;
- Develop and share ideas to increase efficiency and reduce operational costs;
- Support the team in the selling process, ensuring the highest level of client experience;
- Communicate all discrepancies/issues immediately to management;
- Process repairs and damages on a timely basis according to company guidelines;
- Assist with physical maintenance of the boutique when needed;
- Pack, handle, and store merchandise according to Gucci standards;
- Place orders as needed for all supplies for the office and store;
- Ensure compliance with company standards, procedures, and security guidelines.
Inventory
- Support Store Operations Controllers to ensure an accurate and organized store inventory at all times;
- Oversee and execute store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager
Requirements
- 3+ years of previous senior retail operations experience and strong analytical and organizational skills
- High degree in ethics, professionalism, integrity, and ability to inspire trust and teamwork.
- Strong organizational skills with the ability to manage inventory efficiently.
- Attention to details and accuracy in stock management processes.
- Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent communication skills to collaborate with store management, sales teams, and other staff members.
- Flexibility to work varied hours, including weekends and holidays, as required by the retail industry.
- Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes.
Job TypeRegular
Start Date2026-12-01
ScheduleFull time
OrganizationGucci America Inc.
