Role Mission

Retail Operations, as part of the retail team, supports one of the most critical departments as the main link to support ongoing business growth while adhering to all Gucci policies and procedures.

Based in New York, the Senior Manager, Retail Operations Manager North will support and bring a commercial focus to the back-of-house (BOH) and integrate it with the front-of-house (FOH). The candidate will have a desire to raise opportunities, propose solutions and ensure that we are creating a better store environment not only for our clients but also the store teams.

The role will partner with Vice President Retail - North to define strategy and priorities for the North Market and will support the development of the operations teams in the store. The candidate will collaborate closely with the Director of Operations to ensure alignment with Global guidelines and share feedback and requests relevant for the Market.

Key Accountabilities

New Projects/ Regional Strategy (Strategy and implementation)

• Partner with Vice President and Retail Area Directors to identify opportunities to improve store operations;
• Raise opportunities for improvement and be the "change agent" in making the changes happen;
• Be a partner to the store management teams to continuously improve FOH and BOH operations;
• Provide prompt resolutions for any store inquiries;
• Take the lead, when necessary, on local or global project initiatives;
• Conduct regular store visits and operational assessments;
• Assess and implement in-store processes and policies without compromising Gucci's brand image and standards;
• Promote use of operational tools in store;
• Training as necessary;
• Ensure compliance to all operational processes are maintained;
• Lead by example by leveraging operational tools while in store, and support in identifying how these tools can best utilized.

Training and Team Development

• Provide training to new members of the operations team, as well as training on various operational tools;
• Proactively identify gaps in knowledge for existing teams and have Operations Managers provide additional training, and in person support;
• Support the Store Directors in developing the operations team through the assessment of talent and mapping opportunities for growth;
• Ensure proper career progression for operations teams in the store and create developmental plans in partnership with the Store Director and the Director Retail Operations.

Store Openings, Renovations and Relocations

• Coordinate activities to operationally prepare for store openings/renovations/relocation activities within the respective markets;
• Ensure smooth store openings through the proper dissemination of information to key departments;
• Support the onboarding of all new Store Directors.

Inventory Management

• Monitor and ensure store compliance and accuracy of inventory control using tools and reports (cycle counts, -OH, open cartons, Ops. dashboard);
• Ensure store leadership and store operations have a complete understanding and training on physical inventory processes and reconciliation.

Policy and Procedures

• Disseminate all policies and procedures;
• Ensure all stores are adhering to local and worldwide policies and procedures;
• Review and identify any critical areas that require additional guidelines;
• Utilize all existing tools to support stores (i.e., checklists) as well as identify any future planning to ensure the most efficient FOH and BOH experience;
• Ensure the proper use of all digital tools as it relates to retail operations;
• Conduct in-store operations training for new Store Directors;

Key Requirements

• At least 5 years of experience in a multi-store support role, preferably in a fast-paced, luxury/ fashion environment;
• Previous experience as a Store Director a plus;
• Experience in building materials using platforms and tools that can be easily facilitated at store level;
• Able to collaborate effectively with a team to develop strategies;
• Problem solving experience and skills;
• Experience working closely with Store Planning, Inventory Control, Merchandising, Finance, MIS, Loss Prevention, and Training;
• Ability to effectively direct a team through change management;
• Good project management skills;
• Strong business acumen, highly analytical, able to present and promote ideas;
• Experience in logistical planning, development of processes and policies;
• Proven to be a strategic thinker and focused on the end results;
• Strong communication and writing skills;
• High Proficiency: in Excel and PowerPoint.

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Salary Range - New York

For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $135,000 to $145,000 USD.

Job Type
Regular

Start Date
2026-10-05

Schedule
Full time

Organization
Gucci America Inc.