The RoleYou'll own post-sales operations at Monaco and be the strategic partner to our launch operations and FDAE (post-sales) teams. This is a senior RevOps hire with a post-sales focus: you run the operational machinery that gets customers from signature to value, and you use data to tell leadership what's actually driving retention and expansion in a usage-based business and how to implement it.
What You'll Do- Own GTM operations end to end for launch operations and post-sales: onboarding, implementation, sales-to-post-sales handoff, time-to-value, and the systems and processes the teams run on
- Find where customers stall in onboarding, fix the process, and measure the impact on activation and usage
- Identify what our top customers have in common and turn it into playbooks the whole team runs
- Grow usage-based revenue with the post-sales team: model consumption, spot expansion and at-risk signals early, and build the motions that act on them
- Drive the post-sales analytics with our data team: dig into activation, usage, customer health, expansion, churn, and FDAE productivity, and turn what you find into decisions
- Partner with launch, FDAE (post-sales), and CX leaders on operational projects and drive them to completion
- Run leadership-level reporting and planning on retention, expansion, and net revenue
- Be the person who spots the problem in the numbers before anyone else does, and brings a recommendation, not just a chart
Who We're Looking ForMust-Haves- 2 - 4 years at a top-tier investment bank, management consulting, PE, or VC followed by 2+ years in a GTM, RevOps, or BizOps role at an early-stage startup
- Exceptional with data: fluent in SQL and spreadsheets, comfortable building models from scratch, and able to explain the answer to a sales leader in one sentence
- Strong instincts for what makes customers succeed, or the analytical horsepower to find it fast
- Thrive with autonomy in a high-velocity environment where priorities shift weekly
Strong Pluses- You've run post-sales or CX operations before: onboarding, implementation, health scoring, and renewals
- Experience growing revenue in a usage-based or hybrid pricing model
- Experience at a B2B early stage startup
- Track record of turning standout customer outcomes into a repeatable playbook
