Position OverviewFDC Delivery leads Luma' forward-deployed creative team operations across the region. This team operates at the intersection of sales and client engagement, working directly with prospective and current partners during presales conversations, paid trial engagements, and ongoing enterprise agreements to demonstrate production value and support deal progression and expansion.
The role requires deep familiarity with creative and production workflows, experience managing cross-functional delivery teams, and the ability to build consistent, scalable processes across a high-volume pre-sales and support function.
ResponsibilitiesTeam Leadership and Operations- Leads operations for the North America forward-deployed creative team.
- Define operational standards for how engagements are scoped, staffed, executed, and closed.
- Build capacity planning and resource allocation frameworks to support concurrent client engagements.
- Identify new tools or platforms to improve communication and streamline work.
- Encourage buy-in, education and mastery for all stakeholders
- Report on team performance metrics and review cadences to align with broader commercial and operational goals of the company.
Pre-Sales and Trial Engagement Delivery- Partner with the sales team to structure paid trial engagements, including scope, success criteria, timelines, and resourcing.
- Ensure the North American forward-deployed team delivers credible, high-quality proof-of-concept work within client production environments.
- Provide senior oversight or direct involvement on complex or high-priority engagements.
- Manage handoffs between pre-sales delivery and post-sales implementation with complete documentation of workflows, stakeholders, and outcomes.
Client Engagement- Engage directly with client creative, production, and technical leadership before and during trial periods.
- Translate client requirements into scoped pilot plans with defined outputs and decision criteria.
- Communicate progress, risks, and results clearly to client stakeholders and internal leadership.
Process and Knowledge Management- Develop and maintain delivery artifacts: workflow maps, prompt frameworks, shot templates, QA checklists, onboarding playbooks, and rollout plans.
- Codify successful engagement patterns into reusable frameworks for consistent team execution.
- Provide structured feedback to Product and Research based on observations across client engagements.
