5+ years in GSOC, Security Operations Center, or similar 24/7 operational environment
3+ years in supervisory or operational management roles
Experience in Security, Law Enforcement, or Military
Proven leadership in high-tempo security or emergency-response settings
Expertise in developing SOPs and incident response plans
Familiarity with physical security technologies and threat intelligence platforms
Strong analytical judgment and decision-making skills under pressure
Responsibilities
Lead daily operations of a 24/7 GSOC, ensuring effective security monitoring and incident response
Coach and develop GSOC personnel, setting performance and accountability standards
Act as a senior escalation point for critical incidents, coordinating with various stakeholders
Develop and enhance SOPs, incident response playbooks, and operational procedures
Oversee threat monitoring and intelligence activities impacting employees and operations
Maintain situational awareness during critical events, providing timely communications
Optimize the use of security technologies and platforms for operational efficiency
Benefits
Medical, dental, vision, and disability insurance
Retirement plan options
Eight paid holidays, five sick days, and four personal days annually
Vacation accrual at 3.08 hours biweekly, with unused vacation paid out as required by law
Full Job Description
Job Description
Allied Universal® Security Services is hiring a GSOC Manager for a Global Tech Client in San Francisco. The GSOC Manager leads the day-to-day operations and continued development of a 24/7 Global Security Operations Center supporting a fast-paced, technology-driven environment. This role oversees GSOC personnel, incident response, threat monitoring, security technology, emergency communications, and operational readiness while ensuring employees, facilities, and business operations receive timely and effective security support.
The successful candidate will be a hands-on people leader who can develop teams, strengthen processes, improve technology and workflows, and make sound decisions during rapidly evolving security incidents.
Salary Range: $150,000-$180,000 RESPONSIBILITIES
Lead daily operations of a 24/7 GSOC, including security monitoring, incident intake and triage, emergency communications, escalation, and response coordination.
Lead, coach, and develop GSOC personnel while establishing clear standards for performance, accountability, customer service, and operational readiness.
Serve as a senior escalation point for critical incidents and coordinate response with security leadership, business stakeholders, emergency responders, and cross-functional partners.
Develop and continuously improve SOPs, incident response playbooks, escalation protocols, communications templates, and shift operating procedures.
Oversee threat monitoring and intelligence activities involving events that could impact employees, facilities, travelers, executives, or business operations.
Maintain strong situational awareness during critical events and deliver timely, accurate, and actionable communications to appropriate stakeholders.
Oversee the operational use and optimization of security technologies, including video surveillance, access control, alarm monitoring, incident management, mass notification, and threat intelligence platforms.
Support platforms such as Genetec, SureView, Ontic, Everbridge, ServiceNow, and comparable security technologies.
Establish KPIs and service-level expectations and use operational data, trends, quality reviews, and stakeholder feedback to improve GSOC performance.
Conduct training, tabletop exercises, drills, and after-action reviews to strengthen team preparedness and response capabilities.
Identify opportunities for automation, technology integration, and process improvement that increase efficiency and improve security outcomes.
Build strong partnerships across Security, Workplace, Facilities, Executive Protection, Emergency Management, Business Continuity, IT, HR, Legal, Communications, and other business functions.
QUALIFICATIONS: (MUST HAVE)
Five or more years of progressive experience in a GSOC, Security Operations Center, Emergency Operations Center, corporate security command center, intelligence operation, or comparable 24/7 operational environment.
Three or more years of supervisory, people-leadership, or operational-management.
Must have Security, Law Enforcement or Military experience.
Demonstrated experience leading teams in a high-tempo security or emergency-response environment.
Experience developing or improving SOPs, incident response plans, escalation procedures, and operational playbooks.
Experience with physical security technologies, including video management, access control, alarm monitoring, incident-management, mass-notification, or threat-intelligence platforms.
Strong understanding of physical security, threat monitoring, intelligence, emergency management, and incident-response principles.
Demonstrated ability to coach and develop employees and establish accountability in a team environment.
Strong analytical judgment and demonstrated ability to make sound decisions under pressure with incomplete or rapidly changing information.
Excellent written, verbal, interpersonal, and executive-level communication skills.
Ability to provide after-hours or on-call support when required.
PREFERRED QUALIFICATIONS: (LIKE TO HAVE)
Bachelor's degree in Security Management, Emergency Management, Criminal Justice, Intelligence Studies, Business Administration, or a related field.
Experience supporting technology, AI, cloud, biotechnology, financial services, or another high-growth/high-consequence environment.
Experience building, transforming, or maturing a GSOC, EOC, security command center, or comparable 24/7 operation.
Experience with Genetec, SureView, Ontic, Everbridge, ServiceNow, or comparable platforms, including the use of automation, analytics, or AI-enabled tools to improve security operations.
Experience with global incident management, crisis management, business continuity, travel security, executive protection support, or workplace violence prevention, including conducting tabletop exercises or emergency-response drills.
Experience developing KPIs, dashboards, service-level objectives, or security analytics; professional certifications such as ASIS CPP, PSP, PCI, PMP, CEM, or FEMA/ICS certifications are preferred.
