Master's degree in Security Management, Emergency Management, or Criminal Justice preferred; Bachelor's degree required.
5-7 years of experience in emergency management, crisis management, or related fields.
Familiarity with video surveillance, access control, threat intelligence, mass notification, and case management systems.
Exceptional vigilance and attention to detail.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication abilities.
Proven capability in handling high-stress situations and de-escalating conflicts.
Responsibilities
Oversee day-to-day operations of the GSOC, ensuring 24/7 coverage and response capabilities.
Monitor critical events and ensure rapid outreach to impacted personnel.
Analyze threat intelligence reports to identify emerging threats and inform stakeholders.
Direct team engagement during security incidents, providing immediate support as needed.
Conduct training for GSOC staff on security systems and protocols.
Design and implement drills to enhance operational readiness.
Evaluate GSOC's ability to meet global stakeholder needs and drive continuous improvement initiatives.
Benefits
Full-time, in-person position located in San Mateo, CA.
Exposure to a dynamic and high-stakes work environment.
Opportunity to lead a dedicated team in crisis management.
Engagement with external business units and third-party security providers.
Access to ongoing training and professional development opportunities.
Full Job Description
Position Summary and Objective
Global Guardian is seeking a dedicated and detail-oriented Global Security Operations Center (GSOC) Manager for a client in San Mateo, CA. This role will be responsible for overseeing the day-to-day operations of the GSOC, ensuring 24/7 coverage and response capabilities. This pivotal role requires a seasoned professional with a deep understanding of industry best practices as it relates to customer service, alarm response and video review, threat intelligence, travel safety and security, emergency management, and escalations. The GSOC Manager will lead a team of analysts and supervisors to maintain the highest standards of preparedness, response, and recovery capabilities across all regions. This position will act as a trusted and respected member of the GSOC during crisis scenarios. This position is 100% in person at the client site and has a start date of January 1st, 2027.
Duties and Responsibilities
Provide centralized monitoring of critical events (natural disasters, civil unrest, cyber threats), ensuring rapid outreach to impacted personnel and stakeholders.
Lead and manage the day-to-day operations of the Global Security Operations Center (GSOC), ensuring 24/7 coverage and response capabilities.
Monitor and analyze threat intelligence reports to proactively identify emerging threats and provide timely discussion points to relevant stakeholders.
Directs the team to promptly and effectively engage security incidents or emergencies, providing immediate support to physical security teams as needed, with escalations to stakeholders.
Conduct training for GSOC staff to ensure readiness and proficiency with security systems, protocols, procedures, system guides, tools, and resources.
Design, implement, and participate in drills and exercises devised to enhance operational readiness.
Act as a trusted partner to external business units, while acting as a strong representative during incident management activations.
Regularly evaluate the ability of the GSOC to meet the needs of global stakeholders, driving continuous improvement initiatives to enhance the efficiency, effectiveness, and resilience of the GSOC.
Support the development and implementation of security policies, protocols, procedures, and tools, ensuring they are understood and followed by all staff.
Prepare, maintain, and present high level reports on security operations, incidents, alarms, deliverables, and trends to the leadership team for review and strategic decision-making.
Conduct predictive and real-time analytical assessments to identify and manage security, safety, and product-related risks; issue real-time threat alerts to support informed decision-making and incident reduction.
Monitor and track mission-critical operations and employee locations in real time, ensuring team safety and swift adaptation to evolving threats or logistical changes.
Evaluate flight patterns, hotel locations, high-risk destinations, and transportation options to provide travelers with safer choices and risk-reduction strategies.
Utilize mass communication systems to deliver urgent messages to operational leaders, adhering to established protocols.
Respond, compile and report all information regarding thefts, alarms, accidents and other incidents that may occur during course of duty.
Foster relationships with third-party security providers, law enforcement, and emergency services to enable coordinated crisis response.
Provide limited access badge support which may include operating digital camera equipment, badge printer, coordination of badge activation and distribution of new and or replacement badges.
Responsible for answering routine and emergency calls, which may include persons in distress, acting as a calm and collected security point of contact.
Monitor Closed Circuit Television (CCTV), escalating threat detections of, while maintaining meticulous alarm tracking records.
All other duties as assigned.
Qualifications and Skills
Qualifications:
Preferred Master's degree in Security Management, Emergency Management, or Criminal Justice is highly recommended and/or more than 5-7 years of experience in emergency management, crisis management, emergency operations centers, or related field. Bachelor's degree required.
Familiarity with video surveillance, access control, threat intelligence, mass notification, and case management systems.
Required Skills:
Exceptional vigilance and attention to detail.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication abilities.
Ability to work independently and make decisive, well-informed decisions.
Proven capability in handling high-stress situations and de-escalating conflicts.
Emotional intelligence and awareness to handle high stress situations with candor.
Position Type and Schedule
This is afull-time, in-person position located in San Mateo, CA.
Salaried, exempt professional.
Salary range: $135,000 - $142,000 annually.
Shift schedule.
The GSOC operates 24/7.
Work Environment and Physical Demands Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the jobinclude:
Exposure to stressful situations, such as challenging individuals or high-alert security issues.
Exposure to sensitive and confidential information.
