OverviewJob DescriptionGSOC Program ManagerAllied Universal® Enhanced Protection Services | Risk & Consulting GroupPay is $83,200 annuallyHours are Monday through Friday, 9am to 5pm, flexibility required, based on business needPosition OverviewAllied Universal® Enhanced Protection Services, within our Risk & Consulting Group, is seeking a
GSOC Program Managerto lead and oversee the day-to-day operations of our Global Security Operations Center (GSOC).
The GSOC Program Manager is responsible for protecting personnel, assets, and facilities through effective operational leadership, incident management, threat monitoring, and continuous program improvement. This role serves as a key liaison between clients, internal stakeholders, and global security teams to ensure operational excellence, strengthen security capabilities, and align security operations with business objectives.
The ideal candidate combines strong leadership and program management skills with hands-on experience in global security operations, physical security technologies, incident response, and cross-functional collaboration.
Key ResponsibilitiesOperations Management- Provide strategic leadership and oversight of GSOC operations, ensuring effective monitoring, incident response, and business continuity support across a global environment.
- Serve as the primary point of contact for the GSOC, coordinating with client stakeholders, internal partners, and global operations teams to ensure consistent service delivery and operational alignment.
- Lead incident escalation and response coordination, including real-time decision-making, stakeholder communications, and post-incident reviews.
- Develop, implement, and continuously improve GSOC policies, standard operating procedures (SOPs), incident response plans, and operational standards.
- Manage, coach, and develop GSOC personnel through training, performance management, quality assurance audits, and operational readiness exercises.
- Oversee threat intelligence, risk monitoring, and enterprise-wide security event management, delivering timely, actionable information to relevant stakeholders.
- Drive operational excellence through key performance indicator (KPI) tracking, trend analysis, reporting, and data-driven recommendations to improve response times, efficiency, and program effectiveness.
- Lead the implementation of new technologies, security systems, and process improvements while supporting field security teams, site stakeholders, and vendor relationships.
- Ensure compliance with client requirements, contractual obligations, and industry best practices through regular audits, assessments, and ongoing program evaluations.
Technical Management- Program, configure, and support physical security systems, including access control and video management platforms such as Alta Open and Alta Video.
- Coordinate camera onboarding, system optimization, and deployment planning with vendors and internal stakeholders.
- Oversee vendor installations, project schedules, and technical implementation activities.
- Serve as an escalation point for system outages, controller failures, degraded performance, and recurring technical issues.
- Coordinate break-fix activities and troubleshooting efforts to restore system functionality and minimize operational disruptions.
- Review and optimize alarm configurations to improve system performance and reduce nuisance alarms.
- Support data automation initiatives, security event integrations, and reporting enhancements.
Required QualificationsCandidates must meet the following qualifications:
- Bachelor's degree in Security Management, Criminal Justice, Emergency Management, Business Administration, or a related field.
- Certified Protection Professional (CPP) certification through ASIS International.
- Physical Security Professional (PSP) certification through ASIS International.
- At least three (3) years of Global Security Operations Center (GSOC) operations experience.
- At least two (2) years of leadership or supervisory experience, preferably within the security industry.
- Experience with security and operational platforms such as Lenel, Milestone, ServiceNow, Everbridge, or similar technologies.
- Demonstrated experience managing teams, programs, and cross-functional stakeholders in a fast-paced operational environment.
- Experience with access control systems, video management systems, and incident management platforms.
- Strong understanding of physical security operations, incident management, threat monitoring, and business continuity principles.
- Excellent leadership, communication, interpersonal, and stakeholder management skills.
- Strong written communication and report-writing capabilities.
- Proven analytical, troubleshooting, and problem-solving skills, with a focus on continuous operational improvement.
- Ability to perform effectively under pressure and make sound decisions during critical incidents.
- Proficiency with security technologies, reporting tools, and operational analytics.
Preferred Qualifications- Experience supporting security operations within the technology industry.
BenefitsAllied Universal offers a benefits package that includes:
- Medical, dental, and vision insurance.
- Basic life insurance, accidental death and dismemberment (AD&D) insurance, and disability insurance.
- Eligibility to participate in the company's 401(k)
Apply todayto bring your leadership, security operations expertise, and technical knowledge to the Allied Universal® Enhanced Protection Services Risk & Consulting Group.
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