Minimum of three years of sales experience in hospitality or related field
Preferred university/college degree in a relevant discipline
Strong prospecting skills utilizing AI technology
Proficient in Microsoft applications, especially Excel and PowerPoint, and familiar with OperaCloud/OSEM, Cvent
Excellent verbal and written communication skills with a keen attention to detail
High standards of personal integrity and ethical behavior
Superior interpersonal and problem-solving skills
Exceptional customer service abilities with a proactive mindset
Responsibilities
Achieve or exceed sales goals by developing new accounts and maintaining existing ones
Direct sales initiatives for the hotel, focusing on the designated group market
Sell hotel guest rooms, meeting spaces, and related services, aligning with customer expectations
Negotiate rates and confirm group bookings through executed contracts
Develop polished sales proposals and respond promptly to assigned leads
Maintain detailed records using OperaCloud Sales System and other platforms
Organize and host site inspections and client engagement events to promote the hotel
Benefits
Participation in hotel-wide leadership initiatives
Opportunity to engage in Brand Sales Incentive Programs
Flexible work schedule to accommodate sales activities
Access to professional development and training opportunities
Supportive team environment with a focus on collaboration
Full Job Description
Job Description
Through your passion and motivation, you sell memorable experiences. You are professional and knowledgeable about your property, and build strong relationships with key clients and guests.
What you will be doing: Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:
Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.
Direct sales initiatives for the hotel, with ownership of designated group market
Sell hotel guest rooms, meeting space, and related services including food and beverage, AV, and outlet venues, ensuring alignment with customer expectations and hotel revenue targets
Establish parameters, quote and negotiate rates within established guidelines, and confirm group bookings through executed written contracts.
Develop polished sales proposals and respond in timely fashion to all leads assigned
Review of sales contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
Maintain detailed account, contact, and activity records using OperaCloud Sales System and other relevant platforms.
Ensure the integrity of key accounts, the key prospect database and monitoring of the sales software programs for accuracy and thoroughness
Participate in sales activities both on and off property, with flexibility in work schedule
Organize and host site inspections, FAM trips, and other client engagement events to promote the hotel and its offerings, to drive incremental business
Provide guidance and direction in the development of segment action plans
Keep abreast of competitive set hotels, remaining knowledgeable of offerings and updates
Build and maintain strong relationships with key stakeholders including existing and potential clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.
Coordinate closely with internal departments such as Event Services, Front Office, and Catering to ensure all contractual details are executed and client satisfaction is achieved.
Consistently offers professional, engaging and friendly service
Participate in hotel-wide leadership initiatives
Balance operational, administrative and Colleague needs
Remain knowledgeable of industry trends and
Uphold all departmental policies, procedures, and safety standards.
Follow all safety policies
Participate in any Brand Sales Incentive Programs
Perform other job-related duties as assigned
Qualifications
Your experience and skills include:
Minimum of three years of sales experience
University/College degree in a related discipline is preferred
Strong prospecting skills, using key tools including AI technology
Excellent computer skills including Microsoft applications, with advanced knowledge of Excel and PowerPoint, and OperaCloud/OSEM, Cvent
Excellent verbal and written communication skills and strong attention to detail
Conformity to the highest standards of personal integrity and ethical behavior
Superior interpersonal and problem-solving/strategizing skills
Highly responsible & reliable
Excellent time management and organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
Exceptional customer service abilities
Ability to focus attention on guest needs, always remaining calm and courteous
Proactive mindset to anticipate and support changes in our business
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Additional Information
Salary: $99,000-$119,900
Visa Requirements:
Must have proof of eligibility to work in the United States.
About Accor
Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
