About the positionDutiesThis process is intended to staff Group Leader positions, and to support future needs in Digital Systems and Innovation. Positions may support different IT streams, including infrastructure, cyber security, application services, enterprise technology services, service desk, IT service management, and related IT operations.
Group Leaders provide day-to-day leadership, coordination, and advice for IT services, projects, and operations. They make operational decisions and exercise sound judgement to set priorities, assign and monitor work, support staff and vendors, manage issues and risks, and provide recommendations to improve service delivery.
Group Leaders work with clients, partners, technical teams, vendors, and management to understand needs, resolve issues, manage risks, prepare updates, and support sound decisions. They also contribute to planning, reporting, budgeting, procurement and contract monitoring, documentation, and continuous improvement activities.
Work environmentThe position is based in Calgary, Alberta.
Please note that this position is subject to the CER's Hybrid Work Policy. Employees are required to attend the workplace in accordance with the policy requirement.
Intent of the process Intent to staff two term positions. (Approximately 1 year.)
A pool of fully or partially qualified candidates may be created to fill similar positions at the same or lower levels, with varying language requirements, security clearances, conditions of employment, and appointment types (e.g., term, acting, assignment, or permanent). This process may also result in a permanent appointment, even for candidates appointed on a temporary basis.
Positions to be filled 2
Important messages This position is subject to CER's Professional Institute of the Public Service of Canada Collective Agreement.
The benefits offered may be different than those offered in the greater public service.
The CER has the following forms of additional compensation that are separate from base salary, the eligibility for which is determined, in accordance with the provisions in the collective agreement or terms and conditions of employment for the duration period specified:
• Annual performance pay which includes elements of individual performance and corporate performance.
Application Requirements:
As part of your application, you will be required to answer screening questions related to the essential education and experience and asset qualifications. You must provide CLEAR, CONCRETE EXAMPLES with sufficient detail for each question. Responses such as "please refer to CV/résumé" will not be accepted. Applications that lack specific examples or sufficient detail may be rejected, as the Assessment Board must have enough information to determine whether the requirements are met.
Please ensure you provide a valid email address that remains active throughout the selection process. All updates, including invitations and results, will be sent by email. We encourage applicants to check their inbox and junk mail folders regularly to avoid missing important messages.
The CER requires applicants to submit their application online. Applications received via email will be rejected. Please submit your application by clicking "Apply".
Conditions of employment• Willingness to undergo, successfully pass and maintain a Reliability Status Check.
• Compliance with the CER's Code of Conduct is required.
• Note: It is strongly recommended that potential applicants read and consider the CER's Code of Conduct prior to applying. This document is available on the CER Website http://www.cer-rec.gc.ca/code-of-conduct.
• Must be willing to move within and between business units and teams, based on operational requirements or as individual development needs are identified.
• Must be willing and able to travel when required.
• Must be willing to work overtime when required.
You need (essential for the job) Your application must clearly explain how you meet the following Education:
• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management, or another specialty relevant to the position to be staffed; OR have an acceptable combination of education, training, and experience relevant to the position.
• Note: Candidates must clearly demonstrate, in their application, how their combination of education, training, and experience meets the requirements of the specified credential. Foreign educational credentials must be assessed for Canadian equivalency.
Learn more about degree equivalency .
Experience:
E1. Experience providing advice, briefings, analysis, or recommendations to management on Information Technology (IT) services, operations, projects, risks, or improvements.
E2. Experience leading, assigning, delegating, or monitoring the work of IT staff, students, consultants, vendors, or project team members.
E3. Experience managing priorities, workload, resources, service delivery, or operational activities in an IT environment.
Experience Definitions
• Management: means manager level or above, or the organizational equivalent.
• IT environment: includes infrastructure support, application services, service desk, IT service management, cloud services, enterprise platforms, cybersecurity support, or related IT operations.
Applied / assessed at a later date Organizational Competencies
OC1: Leadership & Teamwork (Guide)
• Coaches others to make timely and effective decisions and removes barriers that impede improvement.
OC2: Accountability & Results Orientation (Guide)
• Solves complex problems at a team level, and mentors and coaches others to resolve problems.
OC3: Initiative & Adaptability to Change (Guide)
• Builds linkages between initiatives in the organization, to take advantage of synergies.
Technical Competencies:
TC1: IT Service Management / IT Operations Management (Guide)
• Service delivery, incident/problem resolution, availability, performance monitoring, lifecycle management, service levels, business continuity, and operational support.
TC2: Enterprise Technology Integration / Solution Design (Guide)
• Evaluating and integrating hardware, software, cloud services, enterprise applications, infrastructure, cybersecurity considerations, and interoperability.
Competency Level Definitions
• Guide: is defined as thorough knowledge and capability of the competency. Able to influence and guide others in its application.
Language requirements (essential for the job) Applied / assessed at a later date English essential
Learn more about language requirements .
You may need (asset qualifications) May be applied / assessed at a later date Asset Qualifications
AQ1. Experience leading or supporting application services in one or more of the following: custom application development; application hosting; application support; release management; or application modernization.
AQ2. Experience working with one or more of the following: .NET or IIS; databases; APIs or integration services; cloud application services; or commercial off-the-shelf (COTS) applications.
AQ3. Experience leading or delivering enterprise technology solutions or initiatives involving one or more of the following: integrating hardware, software, or cloud services; integrating enterprise applications across teams; or delivering enterprise services to internal or external users.
AQ4. Experience leading, supporting, planning, implementing, or improving infrastructure in one or more of the following: servers, virtualization (e.g., VMware vSphere, Microsoft Hyper-V), or storage (e.g., SAN); cloud infrastructure, monitoring, or endpoint management; Microsoft 365 services or Conditional Access policies; backup and restore (e.g., Veeam, ExaGrid), disaster recovery, or business continuity; lifecycle management, capacity planning, or availability; or vendor coordination and service monitoring.
AQ5. Experience leading or overseeing service desk, client service, or technical support operations in one or more of the following: incident management; request fulfilment; escalation; service levels; or client communications.
AQ6. Experience changing or improving ITSM practices, tools, or processes in one or more of the following: ticket management; problem management; knowledge management; reporting or metrics; or continuous service improvement.
AQ7. Experience supporting cybersecurity operations, using a security information and event management (SIEM) or security monitoring platform (such as Microsoft Defender, Microsoft Purview, or similar), in one or more of the following: developing, testing, or tuning security detections, alerts, or analytic rules; documenting security detections or controls; configuring or managing access controls or data-protection controls; or compliance monitoring.
AQ8. Experience in one or more of the following: participating on an evaluation panel for an RFP or RFI (developing or applying requirements, statements of work, or evaluation criteria, or evaluating bids); managing task authorizations (TAs), contracts, or the delivery of professional services or solutions; using standing offers or supply arrangements or coordinating with vendors or procurement authorities; or procuring or managing enterprise software or hardware licensing.
How to apply Learn more about applying for Government of Canada jobs .
Information you must provide - Your résumé
- A list of the courses you have taken as well as any courses that you are taking now, or that you will be taking this academic year
We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted. Additional links Learn More About CER's Path to Advancing Reconciliation
Our Dynamic Work Environment
CER Code of Conduct
Hiring organization contact Name: Staffing and Classification
Email address: cer.hr@cer-rec.gc.ca
Address: The CER requires applicants to submit their application online. Applications received via email will be rejected. Please submit your application by clicking "Apply Online"
La Régie de l'énergie du Canada exige que les candidats posent leur candidature en ligne. Les candidatures transmises par courriel seront rejetées. Veuillez cliquer sur " Postuler en ligne " pour présenter votre candidature.
