Job Description Summary
The Global Patient Services Care Manager will coordinate clinical care for specialized populations, including International Patients, Military Patients, The Global Patient Services Care Manager will coordinate clinical care for specialized populations, including International Patients, Military Patients, Injured Workers, and other individuals with unique rehabilitation needs. In addition to clinical responsibilities, GPS Care Managers support access, referral relations and marketing efforts to insure program growth, efficient throughput and Quality Improvement Efforts.

The Global Patient Services Care Manager will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Global Patient Services Care Manager will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.

Job Description

The Global Patient Services Care Manager will:

• Provide single point of contact for special populations including Military, International, and Worker's Compensation patients, families, external Case Managers, referral sources and payers to ensure access to services and ongoing communication throughout treatment.
• Provide concierge services that address medical requirements, cultural nuances, language barriers, visa requests, orientation, family support and other unique needs associated with travel from other regions/countries.
• Lead treatment planning to ensure that unique needs, including return to work goals, embassy requirements, international discharges, LOS, home modifications, and life-care planning are addressed.
• Manage external Case Management, Claims Adjuster, Medical Attaché, and Embassy communication, keeping referral and payer representatives informed of patient progress and ongoing needs.
• Secure pre-authorizations, embassy approvals, and letters of compensability prior to admission.
• Work with Patient Financial Services and Managed Care to negotiate self-pay agreements, payer pay discounts and single-case agreements with third parties.
• Manage and disseminate information on local housing, air ambulances, ground transportation and other travel resources for out of state families.
• Coordinate interpreter/translation services for International Patients.
• Coordinate care with external providers/partners (including NMH, CMH, UCMC & private physician groups) to ensure a smooth transition.
• Participate in quality improvements in individual, team and program performance.
• Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships:

• Reports directly to the Director, Global Patient Services

Knowledge, Skills & Abilities Required:

• Master's degree for Social Workers or CRRN for Nurses.
• Current Illinois license.
• Minimum 2 years of progressively responsible related clinical work experience with diagnostic program population.
• Experience with International, Worker's Compensation, Military Populations preferred.
• Professional knowledge of practice and supervision
• Interpersonal skills sufficient to provide effective communication with patients, families and staff.
• Sophisticated conflict mediation/negotiation/consensus building skills.
• Highly developed referral relations skills and refined ability to promote RIC services to external customers.

Working Conditions:

• Normal office environment with little or no exposure to dust or extreme temperature.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Pay and Benefits*:

Pay Range:
50.00 USD Hourly

Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits

*Benefits and benefits' eligibility can vary by position.

Benefits

Learn about the benefits of working at Shirley Ryan AbilityLab, including vacation hour, healthcare plans, 401k and more.

Benefits