Job SummaryThe GMS Systems Analyst provides technical support, system administration, and maintenance for the Energy Management System (EMS) and related applications that support grid and market operations. This role is responsible for ensuring system reliability, supporting EMS upgrades, monitoring application performance, troubleshooting issues, coordinating testing activities, and maintaining critical operational systems. The position works closely with business stakeholders, project teams, vendors, and engineering groups to enhance system functionality, maximize uptime, and support Client grid operations.
Key Responsibilities- Administer, maintain, and support EMS environments, including upgrade and testing systems.
- Monitor EMS applications and infrastructure to maximize system availability and performance.
- Integrate, configure, and maintain EMS-related applications and supporting technologies.
- Perform structured and unstructured testing, document results, and log defects using defect-tracking tools.
- Collaborate with business leads, project managers, technical teams, and vendors to identify, troubleshoot, and resolve system issues.
- Coordinate the installation, testing, and deployment of software releases, patches, and defect fixes across multiple environments.
- Perform system administration functions on Linux and Windows operating systems.
- Manage database updates, upgrades, and maintenance activities within EMS environments.
- Execute code builds, software migrations, and application deployments.
- Support EMS acceptance testing for new and enhanced applications.
- Develop, maintain, and review technical documentation, system procedures, and operational guides.
- Respond to system outages, operational incidents, and user inquiries on a 24/7 support basis as required.
- Troubleshoot EMS systems, applications, interfaces, and real-time data collection processes.
- Support market participants and internal business units by resolving technical issues and implementing system changes.
- Participate in disaster recovery planning, testing, and recovery exercises.
- Evaluate the operational impact of proposed system modifications and maintenance activities.
- Proactively identify system design issues and recommend corrective actions and improvements.
- Support continuous improvement initiatives to enhance system effectiveness, reliability, and performance.
Required Qualifications- Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field.
- Minimum of 5 years of experience in system administration and technical support environments.
- Experience administering Linux and Windows operating systems.
- Hands-on experience with relational database management systems (RDBMS), including Oracle and/or SQL Server.
- Experience supporting or maintaining Energy Management Systems (EMS).
- Knowledge of software testing methodologies, defect management, and release deployment processes.
- Experience troubleshooting enterprise applications and complex system integrations.
- Familiarity with Supervisory Control and Data Acquisition (SCADA) systems.
- Knowledge of Inter Control-Center Communication Protocol (ICCP).
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work effectively with cross-functional teams, vendors, and business stakeholders.
- Ability to support critical systems in a fast-paced operational environment.
Preferred Qualifications- Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field.
- Experience administering GE EMS Suite.
- Experience with EMS platforms from vendors such as Hitachi Energy/ABB, Siemens, OSI, or GE PowerOn Reliance.
- Experience in utility, power systems, grid operations, or energy market environments.
- Knowledge of real-time system operations and utility control center technologies.
- Experience with disaster recovery planning and execution.
- Familiarity with software deployment, configuration management, and automation tools.
Certifications- No specific certification required.
- Linux, Windows Server, Oracle Database, or related system administration certifications preferred.
- Energy Management System (EMS) or utility industry certifications are a plus.
- ITIL, CompTIA Server+, or similar infrastructure support certifications are advantageous.
