Job Summary:
Central GMC of Norwood is seeking a dedicated and experienced
GM Service Advisor to join our team in Norwood, MA. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and ensuring their vehicle maintenance and repair needs are met efficiently and effectively. You will work closely with our service technicians and management team to deliver a seamless and satisfying customer experience.
Responsibilities- Greet customers promptly and professionally, assessing their service needs.
- Provide accurate and detailed estimates for vehicle repairs and maintenance.
- Communicate effectively with technicians and customers to ensure timely service delivery.
- Manage service orders, documentation, and billing processes.
- Follow up with customers to ensure satisfaction and address any concerns.
- Maintain up-to-date knowledge of GM vehicles, parts, and repair procedures.
- Promote additional services and warranty programs when appropriate.
Requirements- Previous experience as a Service Advisor or similar customer service role in an automotive dealership or repair shop.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work efficiently in a fast-paced environment.
- Proficiency with dealership management systems and basic computer applications.
- A passion for automotive service and customer satisfaction.
Benefits- Competitive annual pay ranging from $75,000.00 to $120,000.00, paid bi-weekly.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holiday pay.
- 401(k) retirement savings plan with company match.
- Ongoing training and professional development opportunities.
- Employee vehicle purchase privileges.
- Valid driver's license and clean driving record
- Must be able to pass a background and drug test
