The Role:We're looking for a hands-on Global Workplace Lead to own workplace experience across all Modal offices. You'll manage our Workplace Experience team and set the tone for the day-to-day operations, programs, and physical environments that make each location thrive. You care as much about how a space feels as how it functions, and bring the same taste and judgment to our offices that we bring to our product. You'll develop a deep understanding of what each office actually needs, and build trusted relationships with local leads and cross-functional partners across the organization.
What You'll Do:- Manage and develop a team of workplace services professionals: setting direction, coaching performance, and building a high-functioning team.
- Own operational quality across every office by tracking service levels and space utilization, spotting patterns, and fixing the underlying causes of recurring problems.
- Stay ahead of what the business needs next by keeping a pulse on both local realities and company-wide priorities.
- Build the global budget and vendor strategy for workplace experience, and hold contractors and service providers accountable to clear performance expectations.
- Guide workplace experience through major transitions, including new office openings and relocations.
- Shape how Modal's brand and culture show up physically - bringing the same clarity, craft, and attention to detail to our spaces that we bring to our product.
- Synthesize data, stakeholder input, and business context into recommendations for continuous improvement.
Requirements:- 5+ years in workplace, facilities, or office operations, ideally at a high-growth tech company where you built programs rather than inherited them.
- 2+ years of people management, including leading team members through office moves or openings.
- Experience overseeing workplace operations across multiple offices, ideally in more than one country.
- Strong taste and judgment - an instinct for what looks and feels like Modal.
- A clear willingness to take a hands-on approach and dive into the details.
- Demonstrated ability to influence cross-functional partners and translate company strategy into effective local execution.
- The ability to thrive in a fast-paced workplace with rapidly changing priorities.
- Excited to be in an in-office role, collaborating with team members IRL.
- Willing and able to travel to Modal offices globally.
