Job Description
General/Position Summary
The Global Travel Operations, Senior Manager is responsible for overseeing and managing the day-to-day relationship with the Vertex Travel Management Company (TMC) vendor and the Travel Technology that supports it. This critical role will optimize vendor performance, drive operational efficiencies, monitor adherence to policies, and develop strong program controls to drive behaviors and policy compliance. The role will require significant global cross-functional collaboration to identify, build, and develop process efficiencies to enable scale and geographic expansion. The ideal candidate will possess advanced relationship-building skills, a proven ability to work with Senior Leaders, and navigate complex, high-pressure situations with professionalism and strategic insight.
Key Duties & Responsibilities
- Manage the day-to-day operations of the outsourced travel support model including vendor management of Travel Management Company (TMC) across all geographic locations, ensuring compliance with company policies and procedures.
- Act as the vendor manager and internal liaison between internal teams and TMC. Ensure TMC operational performance goals are met, and service level agreements are maintained.
- Monitor vendor performance and compliance through strategic data analysis, anticipating potential issues and addressing them proactively. Reviews & proposes vendor-specific process changes and ensures adequate management and mitigation of risk arising from vendors.
- In partnership with the TMC, drive supplier partnership & negotiations, exceptional customer service, cost savings, and reduced environmental impact where possible.
- Monitors traveler compliance of Vertex9s Global Travel & Expense policy, and proactively reviews and suggests policy recommendations as the business evolves.
- Proactively anticipates business needs and addresses them by taking an innovative approach developing processes and tools, to strengthen the program and enhance the customer service experience.
- In partnership with the TMC, drive refinement of Concur Travel configuration and establishment of scalable & centralized processes. Evaluate latest travel regulations, enhancements and capabilities that are fit for purpose globally.
- Responsible for maintaining comprehensive reporting mechanisms and PowerBi dashboards. Identify, analyze, and interpret travel data trends and patterns and prepare ongoing reports and data visualizations to support decision-making.
- Responsible for managing Internal Audit Team requests and addressing audit observations as needed.
- Design & implement key training materials to support travel operations process to enhance compliance to policy.
- Manageadditional special projects and enterprise-wide initiatives,supporting the wider Corporate Services Team to drive continuous improvement.
- Ability to travel globally at least 20% of the time.
Required Education Level
- Bachelor's degree in relevant discipline
Required Experience
- Typically requires 7+ years of experience related to corporate travel, or the equivalent combination of education and experience.
- Previous project management and vendor management required.
- Experience working in a global corporate environment within biotech or comparable regulated industry.
Required Knowledge/Skills
- Proven experience vendor managing a Global Travel Management Company, including oversight of an online travel tool (Preferably Concur).
- Strong analytical skills including experience with integration of multiple data sources.
- Exhibit analytical acumen identifying innovative insights that streamline processes and mitigate complexities across multi-functional, global teams.
- Advanced in senior leader presentations (written, PowerPoint, verbal), ability to use data driven insights to address business needs and challenges.
- Champion in customer service attitude enabling a highly collaborative environment toward internal and external vendors.
- Ability to lead and drive change in a developing business environment and coordinate processes involving cross-functional teams, complex systems, & tight deadlines across multiple time zones.
- Proficient in Microsoft Office suite (Excel and PowerPoint)
- Supplier vendor management experience
- Ability to navigate and champion company policies and compliance regulations.
Other Requirements
- Prior working experience with Online Travel Booking Systems (preferably Concur Travel)
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Pay Range:
$117,600 - $176,400
Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Flex Designation:
Hybrid-Eligible Or On-Site Eligible
Flex Eligibility Status:
In this Hybrid-Eligible role, you can choose to be designated as:
1.Hybrid: work remotely up to two days per week; or select
2.On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex9s Policy on Flex @ Vertex Program and may be changed at any time.
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