Global Training and Education Specialist
Waters Corporation is seeking a Global Training and Education Specialist to join our talented and diverse team. As a Training and Education Specialist, you will become part of the Global Technical Services organization and provide Service Engineering training support for the Microbiology instrument service portfolio based in Sparks, MD. In this role, you will develop, coordinate, and deliver technical training that prepares field service engineers and technical support associates to install, maintain, troubleshoot, and repair the Microbiology instrument portfolio. The primary audience for this role is field service engineers, technical support associates, and regional technical trainers; customer-facing technical education may also be supported when aligned with business needs.
The Training and Education Specialist serves as the technical instructor for assigned products, qualifies and certifies field service engineers and regional trainers, and owns training deliverables for new product development and major product changes. The role requires strong service proficiency, knowledge of adult learning principles and regulated quality requirements, and the ability to translate complex technical content into practical, globally consistent learning experiences.
The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.
JOB SUMMARY
The key focus areas for this Global Training and Education Specialist role are:
- Development and delivery of Service Engineering curricula for assigned Microbiology products.
- Qualification and certification of field service engineers, technical support associates, and regional technical trainers through knowledge and practical skills assessments.
- Hands-on technical instruction covering installation, preventive maintenance, corrective maintenance, troubleshooting, repair, diagnostics, and escalation practices.
- Service training readiness for new product introductions and major product or service changes, with continuous improvement based on field performance, service data, learner feedback, and product reliability trends.
DUTIES & RESPONSIBILITIES
- Develop, coordinate, and deliver instructor-led, virtual, self-paced, and hands-on technical training for field service engineers, technical support associates, and regional technical trainers in accordance with quality and regulatory requirements.
- Create practical laboratory exercises, representative troubleshooting scenarios, knowledge assessments, practical skills assessments, and qualification criteria; conduct Train-the-Trainer classes and certify instructors and service personnel.
- Participate as a Core Team or Extended Core Team member in new product development and major change projects, own assigned training deliverables, and ensure Service Engineering training readiness in alignment with launch timelines and global business goals.
- Partner with Service Engineering, Technical Support, R&D, Quality, Regulatory, Manufacturing, and regional service organizations to review and validate service manuals, diagnostic tools, service procedures, test equipment, spare-parts strategies, and related technical content for accuracy, usability, safety, and training readiness.
- Develop and maintain advanced service proficiency for assigned products, including installation, preventive maintenance, corrective maintenance, calibration, diagnostics, structured troubleshooting, repair procedures, and safe work practices.
- Maintain training equipment, laboratory readiness, instructor materials, learner materials, digital learning content, and technical learning environments required for effective global delivery.
- Create and communicate training updates and support product changes, service bulletins, corrective actions, policies, procedures, and field communications that require new or revised technical training.
- Manage global training certification programs and maintain accurate learning, assessment, qualification, and recertification records in accordance with applicable quality-system requirements.
- Coach and certify regional technical trainers on product knowledge, practical service skills, adult learning practices, effective knowledge transfer, and consistent global delivery standards.
- Use service data, escalation trends, repeat repair information, product reliability insights, learner performance, and stakeholder feedback to identify capability gaps and continuously improve curricula and performance-support tools.
- Define and monitor training effectiveness measures, including certification completion, assessment performance, learner feedback, and post-training field performance; recommend actions when expected outcomes are not achieved.
- Provide secondary support for advanced technical escalations in collaboration with regional service, technical support, and cross-functional teams when required, using escalation insights to improve training content.
- Promote a safe working environment and support ongoing communication of applicable safety procedures.
- Travel to regional, national, or customer locations to qualify service personnel, certify trainers, conduct technical training, and support service-readiness activities as business needs require.
SKILLS & COMPETENCIES
- Business & Industry Understanding: Communicates the business and customer impact of products and understands the needs of regulated laboratory and medical device environments.
- Training Delivery & Facilitation: Delivers comprehensive and effective training to audiences with varied technical backgrounds, cultures, and learning styles.
- Instructional Design: Designs and implements instructional resources, job aids, performance support tools, and other learning solutions.
- Performance Analysis: Identifies performance goals, gaps, and improvement opportunities through guided analysis and learner feedback.
- Project Coordination: Manages individual training deliverables within larger projects using established processes and technology tools.
- Technical Learning: Learns new technical information, products, training technologies, and adult learning concepts quickly and applies them to product support and education.
- Product & Service Expertise: Develops advanced service proficiency and delivers foundational, advanced, and role-based curricula for multiple products within a product line.
- Trainer Development: Coaches and certifies regional technical trainers on practical service skills, adult learning practices, effective knowledge transfer, and consistent training delivery.
- Customer Focus: Partners with internal and external customers to identify needs, understand problems, and take appropriate action.
- Communication & Influence: Expresses ideas clearly and persuasively, applies active listening, and explains how recommended solutions support customer and business goals.
- Collaboration: Works effectively with others toward common goals and builds alignment across global and cross-functional teams.
- Adaptability: Adjusts effectively to changing circumstances, tasks, responsibilities, technologies, and stakeholder needs.
- Cultural Awareness & Inclusion: Adapts communication, perspective, and behavior to work effectively across diverse cultures and environments.
- Compliance & Ethical Behavior: Acts with integrity and supports standards for quality, fairness, respect, and ethical conduct.
- Resource & Financial Management: Manages training costs, equipment, travel, facilities, and training asset utilization in alignment with established budgets and business priorities.
- Safety: Creates and promotes a safe working environment and communicates applicable safety procedures.
REQUIRED EDUCATION & EXPERIENCE
- Bachelor's degree or equivalent experience in a technical, scientific, education, or related discipline.
- At least three years of experience in technical training, field service, technical support, service engineering, or a related technical function supporting complex instruments or electromechanical systems.
- Demonstrated experience developing and delivering hands-on technical service training, including practical exercises, troubleshooting scenarios, assessments, and supporting materials.
- Fluent written and verbal English communication skills.
- Ability to interpret and clearly communicate complex technical information, including service manuals, schematics, diagnostic data, technical specifications, and troubleshooting procedures, to varied audiences.
- Experience evaluating practical technical skills, documenting qualification decisions, and working within regulated product-development, change-control, or quality-system processes.
- Ability and willingness to work flexible hours when required to support global time zones and business needs.
PREFERRED EDUCATION & EXPERIENCE
- Experience with microbiology instrumentation, automated diagnostic systems, or other complex medical device, life sciences, or regulated laboratory platforms.
- Experience in field service, depot repair, technical support, product service engineering, or technical trainer roles involving electrical, mechanical, fluidic, pneumatic, robotic, software, or network troubleshooting.
- Experience supporting global product launches, service-readiness programs, training laboratory management, root-cause analysis, or cross-functional product development teams.
- Experience delivering training across multiple cultures, regions, and learning formats.
- Experience using learning management systems, electronic qualification records, virtual training platforms, digital content development tools, and regulated training documentation processes.
PHYSICAL REQUIREMENTS
- Must be able to travel domestically and internationally.
- Willing and able to travel up to 10% of the time.
PRIMARY WORK LOCATION
- Flexibility in working hours is expected due to time-zone considerations and business needs.
COMPENSATION
The expected Base Pay Range for this role is $83,100.00 - 133,000.00 USD Annual plus incentives. Final compensation will be determined based on experience, skills, and geographic location.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
