Location: Totowa, NJ (Onsite)
Employment Type: Full-Time | Exempt
Department: Global Sales - Customer Service
Reports To: Vice President of Global Sales
1. Position SummaryEnglewood Lab is seeking a highly organized, detail-oriented, and customer-focused
Account Executive to support assigned customer accounts within our Global Sales organization.
This role serves as a key liaison between customers and internal teams, helping ensure purchase orders, work orders, batch requirements, materials, and finished goods are coordinated accurately and delivered on schedule.
The ideal candidate is proactive, responsive, and comfortable managing multiple priorities in a fast-paced manufacturing environment. This position requires strong communication, attention to detail, and the ability to work closely with customers, Planning, Production, Quality, and other internal teams to support smooth order execution and a high level of customer satisfaction.
2. Primary Responsibilities1) Customer Account Management- Support assigned customer accounts and maintain regular communication regarding purchase orders, order status, timelines, and deliverables.
- Maintain and update customer PO trackers and provide timely, accurate status updates.
- Respond to customer inquiries and coordinate internally to resolve questions, delays, or order-related issues.
- Proactively identify and escalate potential risks, delays, or service concerns to management.
- Maintain strong customer relationships through responsive communication and reliable follow-up.
2) Order & Inventory Coordination- Monitor customer orders and support the timely release of materials and finished goods to meet committed delivery dates.
- Coordinate batch and work order requirements with the Planning Department on a weekly basis.
- Review customer orders, data entry, and supporting documentation for accuracy and completeness.
- Issue monthly MRP reports to customers who provide components or materials.
- Prepare and distribute excess inventory reports as required.
- Support pricing requests for ancillary services and follow up to ensure timely completion and communication to customers.
3) Cross-Functional Collaboration- Partner closely with Planning, Production, Quality, Supply Chain, and other internal teams to support order execution and customer requirements.
- Participate in Gate Review meetings and Line Trials as needed.
- Coordinate internal follow-up on production status, material availability, quality issues, and delivery timing.
- Support timely resolution of order or account-related issues by gathering information and facilitating communication across departments.
4) Systems & Reporting- Maintain accurate and up-to-date information in customer portals, internal systems, and account trackers.
- Assist in preparing monthly Customer Service reports and account status updates.
- Monitor account activity and identify potential risks, recurring issues, or opportunities for process improvement.
- Support departmental initiatives and continuous improvement projects.
- Perform other duties as assigned.
3. Qualifications1) Required Qualifications- Bachelor's degree in Business, Supply Chain, Operations, or a related field preferred.
- 3-8 years of experience in customer service, account management, sales support, order management, or a related role within a manufacturing environment.
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to accuracy.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Basic analytical, problem-solving, and follow-up skills.
- Proficiency in Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
- Ability to lift and carry up to 10-15 pounds as needed.
2) Preferred Qualifications- Experience in cosmetics, beauty, personal care, contract manufacturing, OEM, or ODM environments.
- Experience working with ERP and/or MRP systems.
- Experience supporting customer accounts involving purchase orders, production planning, inventory, or finished goods.
- Experience working cross-functionally with Planning, Production, Quality, Supply Chain, or related manufacturing teams.
4. Compensation $70,000 - $100,000 annually Actual compensation will be determined based on experience, qualifications, skills, internal equity, and other relevant business considerations.
5. Work Schedule- Onsite position based in Totowa, New Jersey.
- Monday through Friday, Full-Time.
6. Benefits- Medical, Dental & Vision Insurance
- Company-paid Life & AD&D Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Company Holidays
- Special Paid Leave for Personal Events
- Year-End Gift
- Additional benefits as outlined in the Employee Handbook
