About the Role:As Global Chief Operating Officer (COO), Property Management (PM), you will lead the operation and transformation of our global PM operating platform. As a member of the global PM executive leadership team, you will partner with the Global President, regional leaders and corporate functions to raise the quality and consistency of the service we deliver to clients, lead our largest cross-functional change programs and manage risk across the business. This will include:
- Developing and optimizing the tools and processes our global property management and engineering teams use to deliver high-quality, consistent service
- Supporting the transformation of our 4,000-person PM accounting and operations teams
- Leading major cross-functional strategic change efforts, including AI and automation, global quality and consistency frameworks, and outcome-based commercial models
- Leading the effort to determine which decisions and work sit at the local, regional and global levels to balance the benefits of global scale while appropriately localizing our delivery
- Monitoring and managing risk across the business
The role reports to the Global President, Property Management, and leads the following functions:
- PM Accounting and Operations Transformation
- Global PM Operations Center of Excellence (COE)
- Procurement (matrix reporting; aligned to regional COO)
- Program Management Office (PMO)
- Internal Audit (matrix reporting)
- HSE and Risk
What You'll Do:Operations Leadership and Transformation
- Set and deliver a multi-year operating strategy that improves service quality, efficiency and margin, drawing on outsourcing and business process outsourcing (BPO) best practices
- Oversee the Global PM Operations COE, defining the standards, tools and processes our property management and engineering teams use to deliver consistent service to clients
- Oversee PM Operations Transformation team, ensuring creation of and alignment to the global transformation strategy for the Property Management Accounting function
- Partner with Digital & Technology (D&T) and the Business Service Organization (BSO) to shape the technology and process roadmap and build business cases for investment
- Strengthen oversight of key risk areas and controls across global accounting teams, in partnership with Finance and Investment Accounting & Reporting (IA&R)
- Champion system, process and workflow improvements at both local and global levels
Strategic Change Leadership
- Lead the adoption of AI and automation across the business: identify high-value use cases, build the delivery roadmap and measure the benefits realized
- Design and deploy quality and consistency frameworks and systems across our global business, aligned to the CBRE PM Standards of Excellence
- Expand the use of performance metrics across the business, with a regular review cadence for financial, operational, client, people and safety metrics
- Develop outcome-based commercial models and approaches in partnership with Client Solutions and regional leaders
- In partnership with regional COOs, build and launch a for-profit group Procurement organization, including its operating model, supplier strategy and business plan
- Oversee the PMO that governs our major change programs, tracking delivery, benefits and risk
Risk, Compliance, and Health and Safety
- Monitor and manage risk across the business, with a focus on risks identified through CBRE's Enterprise Risk Management process
- Oversee the HSE and Risk team, setting global standards and guiding local market HSE resourcing, systems and processes
- Partner with CBRE's Internal Audit department to make sure findings are resolved and lessons are shared across markets
- Strengthen contract and commercial governance with local markets, with a focus on our largest global contracts
Executive Leadership and Collaboration
- Serve as a member of the global PM executive team, contributing to group strategy, annual business planning and key decisions
- Partner with regional PM leaders, regional COOs and corporate functions, including Finance, People, D&T, Legal and Compliance, to align priorities and resolve issues quickly
- Support client and commercial activities, including pursuits, solutioning and executive client relationships
- Build a strong leadership bench, with succession plans for senior roles and clear accountability for performance
- Lead by example and model behaviors consistent with CBRE RISE values
What You'll Need:To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Bachelor's degree in business or a related field required; MBA preferred. 15+ years of experience, including senior leadership roles in a global organization
- Proven record of leading and improving operations that deliver high-quality B2B services at scale (500+ people) across multiple regions
- Track record of driving large-scale change across large, distributed teams and functions
- Thrives in a fast-paced, high-change environment and balances multiple competing priorities with ease
- Knowledge of outsourcing and BPO best practices; hands-on experience applying automation and AI to operations strongly preferred
- Strong problem-solving and analytical skills, with experience using data and performance metrics to drive decisions
- Experience in large, low-margin businesses, with proven results in margin improvement and delivery of run-rate savings
- Financial fluency, including experience in financial management or corporate accounting
- A collaborative style, with a genuine interest in working alongside business partners and supporting client and commercial activities
- Proven ability to organize, motivate and develop people in a complex, matrix-managed organization
- Excellent verbal and written communication skills, with the ability to turn complex information into clear messages for executives, clients and teams
- Senior executive presence and the ability to influence stakeholders at all levels of the organization
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Global Property Management COO position is $450,000 annually and the maximum salary for the Global Property Management COO position is $500,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. 
