Key ResponsibilitiesDevelop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
Collect process and qualification data to create product Best Known Methods (BKMs)
Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Functional Knowledge- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills- Explains difficult or sensitive information; works to build consensus
Additional InformationTime Type:Full time
Employee Type:Assignee / Regular
Travel:Yes, 50% of the Time
Relocation Eligible:No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
