Jones Lang LaSalle Incorporated

Global Performance Manager

Jones Lang LaSalle Incorporated • $110K — $136K *
San Antonio, TX 78228In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4-year degree
  • 5 years relevant work experience
  • Excellent communication and presentation skills
  • Strong analytical skills with proactive problem-solving abilities
  • Process management experience with a results-driven approach
  • Strong leadership and organizational skills
  • Client relationship management expertise, particularly with senior executives
  • Experience in data visualization and actionable intelligence extraction
  • Proficiency with Microsoft Business Intelligence stack and advanced Microsoft Office skills
  • Experience with Corrigo

Responsibilities

  • Translate client objectives into a cohesive BI strategy
  • Develop data management skills within the account team
  • Ensure understanding of contract KPIs and client expectations
  • Promote best practices and link to industry advancements
  • Create innovative data visualizations
  • Lead client relationships with JLLT
  • Manage technology-related projects and initiatives
  • Identify improvement opportunities and innovative solutions
  • Conduct regular performance reviews with clients
  • Strategically plan at service line and account levels
  • Design and manage KPI and SLA programs
  • Collaborate with stakeholders to evolve KPI structures
  • Provide effective people management and coaching
  • Assist in talent recruitment and retention
  • Interface with client senior management and vendors
  • Implement quality control initiatives

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive medical, dental, and vision care
  • Paid parental leave at 100% of salary
  • Paid time off and company holidays
  • Early access to earned wages through Daily Pay
Full Job Description
What his job involves: The Global Performance Manager has responsibility for our Business Intelligence (BI) and Analytics function, all client reporting, as well as the account technology and performance support programs. BI touches all aspects of account service delivery. Growing analytics capability throughout the account is an important deliverable. The role is a member of the account leadership team and has influence across all areas of client service delivery.

What your day-to-day will look like:

Business Intelligence and Performance
  • Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
  • Develop data management and interpretation skills in the account team, including predictive modelling and simulation techniques for performance improvement.
  • Deep understanding of contract key performance indicator and reporting requirements and client expectations.
  • Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the industry and the BI/data fields.
  • Devise and promote creative data visualization.

Technology
  • Lead account and client relationship with JLLT.
  • Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations.
  • Act as Program Manager for technology-related projects and initiatives.

Leadership
  • Identify savings and improvement opportunities, or problems requiring innovative solutions.
  • Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
  • Lead regular performance reviews with the client at the functional, leadership and executive levels.
  • Promote success powerfully, such that our client recognizes the value of your work.
  • Strategic planning at the service line and account levels.

Key Performance Measures
  • Design, implement, and manage a program to administer the contractual Key Performance Indicators and Service Level Agreements regionally and globally.
  • Collaborate with suppliers, client, and JLL colleagues to evolve the KPI structure over time, drawing on industry and JLL best practices.
  • People Management
  • Provides superior performance through managing others: excellent people management and coaching skills.
  • Assists account leadership to identify, recruit, attract and retain talent for a variety of JLL roles.

Other
  • Demonstrates success directly interfacing with client senior management, vendors and JLL staff throughout all levels of a global Client real estate organization.
  • Participates in creation and implementation of quality control initiatives, and other quality practices and procedures.
  • Any and all other duties and tasks assigned.
  • Ownership and support for JLL internal reporting deliverables and reporting, including JLL's internal systems such as Nexus.


Required Qualifications:
  • 4-year degree
  • 5 years relevant work experience
  • Excellent communication and presentation skills (verbal and written)
  • Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
  • Process Management experience or demonstrated skills -Results driven - the ability to analyze, act, and implement to ensure we achieve desired results
  • Strong leadership, organizational and execution skills
  • Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
  • Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.
  • Flexibility. We need to understand regional/cultural/contextual differences and allow for local expression without compromising global coherence.
  • Experience of extrapolating and visualizing data to derive actionable intelligence
  • Experience with Microsoft Business Intelligence stack (Sharepoint, PowerPivot, PowerView)
  • Advanced user of Microsoft Office (Excel, Word, PowerPoint)
  • Corrigo experience


Preferred Qualifications:
  • Six Sigma black belt certification a plus
  • MBA or Masters degree in Statistics, Applied Mathematics or related field advantageous
  • Experience working with global organizations
  • Managing processes spanning multiple global regions.
  • MiniTab, Sigma Excel, JMP, Access, SAS and other statistical toolsets, SQL and Query Skills are a plus
  • IFMA Certified Facility Manager or similar


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

110,000.00 - 136,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -SAN ANTONIO, TX, St. Paul, MN

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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