PURPOSE OF POSITIONThe Global Manager of Operations & Governance is responsible for building and scaling the operating model that enables draftLine to deliver best-in-class social work globally. This role oversees agency operations, newsroom execution, governance, resourcing, and financial processes, ensuring teams are set up for efficiency, collaboration, and high-quality delivery at scale. Working across Strategy, Creative, Production, Brand teams, global draftLine studios, and external partners, this role drives operational excellence and seamless execution across the draftLine ecosystem.
Key Accountabilities of Position- Operations & Governance: Lead the operating model for the Global Hub, ensuring seamless collaboration across draftLine functions, ABI Global Brands, external partners, the Argentina Production Hub, and 14 local draftLine studios. Drive governance, operational excellence, and scalable ways of working across the ecosystem.
- Newsroom Leadership & Execution: Own the end-to-end setup and operation of approximately six global newsrooms annually across key megaplatforms and cultural moments. Responsibilities include staffing, budget management, workflow design, physical workspace setup, agency partner coordination, and ensuring seamless execution from planning through delivery.
- Resource & Financial Management: Manage and track newsroom and staffing investments. Oversee resource planning, budget forecasting, financial reporting, expense tracking, and partnership with Finance to ensure effective budget allocation and fiscal accountability.
- Cross-Functional Enablement: Partner closely with Strategy, Insights, Creative, Production, and Brand teams to optimize workflows, remove operational roadblocks, and enable teams to deliver high-quality social work at speed and scale.
- Stakeholder & Partner Management: Serve as a trusted operational partner to senior brand leaders, draftLine leadership, and external agencies. Lead alignment across stakeholders, provide recommendations on resourcing and operating models, and foster strong collaboration across global and local teams.
- Team Infrastructure & Process Optimization: Continuously improve team structures, workflows, governance frameworks, and operational processes to increase productivity, scalability, and overall business impact across draftLine's global organization.
REQUIRED SKILLS / CAPABILITIESLevel of Education: Bachelor's degree
Technical Skills- Proficiency with project management and team collaboration platforms
- Strong experience in financial management tools and processes, including budgeting and expense tracking
- Strong knowledge of project management frameworks and ability to recognize inefficiencies
- Deep understanding of agency roles, responsibilities, and processes
- Experience with team resourcing, including creative production and digital/social static and video asset creation
Leadership Capabilities- EXCELLENCE: Drives accountability for delivering consistently excellent results across their organization by modeling high-standards and operating with discipline
- AGILE: Readily adapts when priorities shift based on changing circumstances, new data, or something they've learned
- BOLD: Questions the status quo, embraces change, and sets ambitious, achievable goals for themselves and others with a passionate commitment to company purpose and how it ties to team priorities
- RESILIENT: Shows determination during challenges and leads teams to achieve goals even in the face of obstacles and setbacks
What We OfferWork Location: New York, NY (onsite)Salary: $165.000 - $185.000 + BonusCompetitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our businessTotal Rewards package including: medical and dental coverage, fertility benefits, 401k match, parental leave, and paid time offContinuous learning: You'll develop the mindset and skills to navigate whatever comes next 
